DNS Issue with Broadcom.com
We have monitored the service for stability and this incident shall now be closed.
As of 20:20 UTC, the DNS issue impacting the service has been restored. Broadcom.com is accessible and authentication is fully functional. Customers will no longer experience issues accessing or managing their respective products/services. We are continuing to monitor the service to ensure stability, and we will update the status of this incident when further information is available.
We are starting to see improvements and DNS requests propagating and resolving successfully.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. We have narrowed the root cause to a DNS propagation issue. The DNS records are not successfully replicating across the global DNS servers. Customers may continue to experience issues accessing and/or using various services.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. As per our preliminary investigation, the DNS service is impacted and resulting in authentication failures. Some customers are experiencing errors accessing portal and other applications while others may experience degraded performance. Please note that there is no impact to protection services.
We will provide updates as new information becomes available.
We are currently aware of customers experiencing issues using multiple products and services. This is related to an ongoing DNS issue. We are currently investigating the cause of this issue and will provide updates as new information becomes available.
-
App Synthetic Monitor
- App Synthetic Monitor
-
Cloud Secure Web Gateway
-
Point of Presence (POP) - Americas
- Buenos Aires, Argentina (GARBA)
- Columbia, South Carolina (GUSCO)
- Dallas, Texas (GUSDA)
- Des Moines, Iowa (GUSDM)
- Las Vegas, Nevada (GUSLV)
- Los Angeles, California (GUSLA)
- Mexico City, Mexico (GMXMC)
- Montreal, Canada (GCAMO)
- Portland, Oregon (GUSPO)
- Sao Paulo, Brazil (GBRSP)
- Toronto, Canada (GCATO)
- Washington, DC (GUSAS)
- Bogota, Colombia (GCOBO)
-
Point of Presence (POP) - APAC
- Auckland, New Zealand (GNZAU)
- Bangkok, Thailand (GTHBA)
- Beijing, China (ACNBJ)
- Delhi, India (GINDE)
- Hanoi, Vietnam (GVNHA)
- Hong Kong (GCNHK)
- Islamabad, Pakistan (GPKIS)
- Jakarta, Indonesia (GIDJK)
- Kuala Lumpur, Malaysia (GMYKL)
- Manila, Philippines (GPHMA)
- Melbourne, Australia (GAUME)
- Mumbai, India (GINMU)
- Osaka, Japan (GJPOS)
- Seoul, South Korea (GKRSE)
- Shanghai, China (ACNSH)
- Singapore (GSGRS)
- Sydney, Australia (GAUSY)
- Taipei, Taiwan (GTWTA)
- Tokyo, Japan (GJPTK)
-
Point of Presence (POP) - Europe And The Middle East
- Abu Dhabi, UAE (GAEAD)
- Amsterdam, the Netherlands (GNLAM)
- Ankara, Turkey (GTRAN)
- Athens, Greece (GGRAT)
- Brussels, Belgium (GBEBR)
- Bucharest, Romania (GROBU)
- Copenhagen, Denmark (GDKCP)
- Dover, England (GGBDO)
- Dubai, UAE (GAEDX)
- Dublin, Ireland (GIEDU)
- Frankfurt, Germany (GDEFR)
- Helsinki, Finland (GFIHE)
- Lisbon, Portugal (GPTLI)
- London, England (GGBLO)
- Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
- Manama, Bahrain (GBHMA)
- Milan, Italy (GITMI)
- Milan, Italy (GITMO)
- Nicosia, Cyprus (GCYNI)
- Oslo, Norway (GNOOS)
- Paris, France (GFRPA) / Paris, France (GFRVE)
- Riyadh, Saudi Arabia (GSARI)
- Stockholm, Sweden (GSESK)
- Tel Aviv, Israel (GILTA)
- Valletta, Malta (GMTVA)
- Vienna, Austria (GATVI)
- Warsaw, Poland (GPOWA)
- Zurich, Switzerland (GCHZU)
- Ljubljana, Slovenia (GSILJ)
- Zagreb, Croatia (GHRZA)
- Belgrade, Serbia (GRSBE)
- Tallinn, Estonia (GEETA1)
- Vilnius, Lithuania(GLTVI)
- Riga, Latvia (GLVRI)
- Dammam, Saudi Arabia (GSADA)
-
Point of Presence (POP) - Africa
- Abuja, Nigeria (GNGAB)
- Accra, Ghana (GGHAC)
- Algiers, Algeria (GDZAL)
- Cairo, Egypt (GEGCA)
- Dakar, Senegal (GSNDA)
- Gaborone, Botswana (GBWGA)
- Harare, Zimbabwe (GZWHA)
- Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)
- Lilongwe, Malawi (GMWLI)
- Luanda, Angola (GAOLU)
- Lusaka, Zambia (GZMLU)
- Maputo, Mozambique (GMZMA)
- Nairobi, Kenya (GKENA)
- Port Louis, Mauritius (GMUPL)
- Rabat, Morocco (GMARA)
- Tunis, Tunisia (GTNTU)
- Windhoek, Namibia (GNAWI)
-
Portal & Reporting
- Software Download Licensing
- Cloud Portal
- Log Transfer Services
- Management UI
- PAC File Management System (PFMS)
- Reporting Services and Portal Dashboards
- API Services
- Symantec Secure Login
-
Global Services
- WebPulse
- SCIM Service
- Web Isolation
- DLP Cloud Detection
- CASB Gatelets
- Data Center Selection Services
- Global Intelligence Network
- Anti-Malware Scanning
- Malware Analysis Sandbox
- Agent Access
- Entitlement Management
- FedRAMP
-
Point of Presence (POP) - Americas
-
CloudSOC CASB
- Global Securlets
- Global Audit
- Global Portal
- EU Audit
- Mirror Gateway
- Global Gateway
- EU Portal
- EU Gateway
- EU Securlets
- Cloud Management Portal
-
DLP Cloud
-
Europe
- Cloud Gateway
- Detection
- OCR
- MIP
- CASB Service integration
- CloudSWG Service integration
- Email Service integration
- ZTNA Service integration
- Web Isolation integration
- Innovation Labs
- Portal (Cloud Managed)
- Entitlement management
-
United States
- Cloud Gateway
- Detection
- OCR
- MIP
- CASB Service integration
- CloudSWG Service integration
- Email Service integration
- ZTNA Service integration
- Web Isolation integration
- Innovation Labs
- Portal (Cloud Managed)
- Entitlement management
-
India
- Cloud Gateway
- Detection
- OCR
- MIP
- CloudSWG Service integration
- Email Service integration
- Entitlement management
-
Data Centers for data processing
- Belgium
- India
- Singapore
- United States
- FedRAMP
-
Europe
-
DX O2 SAAS
-
DX Operational Observability – US
- Application Performance Management
- End User Monitoring
- Intelligence Platform
-
DX Operational Observability – EU
- Application Performance Management
- End User Monitoring
- Intelligence Platform
-
DX Operational Observability – US
-
Edge Secure Web Gateway
- Time Services
- Licensing
- Trust Package
- Content Analysis Server
- Edge Secure Web Gateway (Edge SWG)
- High Risk Isolation (HRI)
- Advanced Secure Gateway
- Policy Services Subscription
-
Email Security.cloud
- ClientNet
- Quarantine Portal
- Phishing Readiness
- PBE Service
- Americas
- India
- Japan
- Data Feed API
- Europe, Middle East & Africa
- Asia Pacific
- Threat Isolation
-
Intelligence Services / WebFilter
- WebPulse Automation Toolkit
- Threat Explorer
- WebFilter Database Downloads
- Site Review
- Priority Rating Service
- WebPulse
- Licensing
- File Reputation Service
- Intelligence Services Database Downloads
-
Layer7 API Management
-
Portal - Staging
- EMEA - Staging
- US - Staging
-
Portal - Production
- EMEA - Production
- US - Production
-
Portal - Staging
-
Messaging Gateway
- Software Enablement Services
- Content Services
-
Rally
-
US
- Authentication
- Insights (Beta)
- Lookback API
- Search
- Support Link
- Watches
- Main Application
-
EMEA
- Support Link
- Search
- Watches
- Authentication
- Main Application
- Insights (Beta)
- Lookback API
-
FedRAMP
- Authentication
- Main Application
- Support Link
- Search
- Watches
- Sandbox
-
US
-
Support/Partner Services
- GCSP Marketplace
- Partner Support Console (PSC)
-
Support Portal
- Licensing
- Portal
- Case Management
-
Symantec Endpoint Protection Mobile
- Devices Protection
- Management Console - Europe, Middle East & Asia
- EMM Integration - Airwatch
- EMM Integration - XenMobile
- EMM Integration - Blackberry UEM
- Cloud Secure Web Gateway Integration
- EMM Integration - MobileIron Core
- Mobile Backend Connectivity
- EMM Integration - MobileIron Cloud
- Reporting & Notifications
- Management Console - Americas (mc)
- Management Console - Americas (us-mc1)
- EMM Integration - Intune
- EMM Integration - Maas 360
-
Symantec Endpoint Security Complete
-
Europe
- Adaptive Protection
- Cloud Portal
- Cloud Workload Protection
- Device Protection
- Endpoint Detection and Response
- Mobile
- Secure Connection
- Threat Defense for Active Directory (TDAD)
- Threat Intelligence APIs
-
North America
- Adaptive Protection
- Cloud Portal
- Cloud Workload Protection
- Device Protection
- Endpoint Detection & Response
- Mobile
- Secure Connection
- Threat Defense for Active Directory (TDAD)
- Threat Intelligence APIs
-
India
- Adaptive Protection
- Cloud Portal
- Cloud Workload Protection
- Device Protection
- Endpoint Detection and Response
- Mobile
- Secure Connection
- Threat Defense for Active Directory (TDAD)
- Threat Intelligence APIs
-
Europe
-
Symantec Endpoint Security Enterprise
-
North America
- Cloud Portal
- Device Protection
- Mobile
- Secure Connection
-
Europe
- Cloud Portal
- Device Protection
- Mobile
- Secure Connection
-
India
- Cloud Portal
- Device Protection
- Mobile
- Secure Connection
-
North America
-
Symantec ZTNA
-
Management Portal - Americas, Japan
- Connectivity PoD US (South Carolina)
- Connectivity PoD US (Oregon)
- Connectivity PoD Japan (Tokyo)
-
Management Portal - Europe, India, Middle East
- Connectivity PoD EU (Belgium)
- Connectivity PoD India (Delhi)
-
Management Portal - Americas, Japan
-
VIP
- VIP Self Service Portal
- VIP Manager
- VIP Retail Website
- Reporting API
- My VIP
- Voice Delivery
- User Authentication SAML Service
- SMS Delivery
- Mobile Push Delivery
- User Authentication Javascript Service
- Authenticator Validation and Management APIs
- Authenticator Provisioning Service
- User Validation and Management APIs
- Intelligent Authentication
-
Web Isolation
-
Data Centers - Americas
- Montréal, Québec, Canada (northamerica-northeast1)
- São Paulo, Brazil (southamerica-east1)
- Ashburn, Northern Virginia, USA (us-east4)
- The Dalles, Oregon, USA (us-west1)
-
Data Centers - Asia Pacific
- Hong Kong (asia-east2)
- Tokyo, Japan (asia-northeast1)
- Seoul, South Korea (asia-northeast3)
- Mumbai, India (asia-south1)
- Jurong West, Singapore (asia-southeast1)
- Sydney, Australia (australia-southeast1)
-
Data Centers - Europe, Middle East & Africa
- St. Ghislain, Belgium (europe-west1)
- London, England, UK (europe-west2)
- Frankfurt, Germany (europe-west3)
- Tel-Aviv, Israel (me-west1)
- Cloud Management Portal
-
Data Centers - Americas
Find Your Subscription
We’ll find your subscription and send you a link to login to manage your preferences.
Check Your Inbox
We’ve found your existing subscription and have emailed you a secure link to manage your preferences.
Subscribe to Status Updates
We’ll use your email to save your preferences so you can update them later.
-
Email{{ value }}
-
Text Message{{ value }}
-
Slack
-
Microsoft Teams{{ value }}
-
Google Chat
Subscribe to other services using the bell icon on the subscribe button on the status page.
Unsubscribe Completely?
You’ll no long receive any status updates from Broadcom Service Status, are you sure?
{{ error }}
You’re Unsubscribed!
We’ll no longer send you any status updates about Broadcom Service Status.