Chennai (GINCH) and Mumbai (GINMU) Data Center Emergency Maintenance August 11, 2020

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Symantec, a division of Broadcom, will be performing emergency maintenance in the Chennai (GINCH) and Mumbai (GINMU) data center. This maintenance will begin on August 11, 2020, at 21:30 UTC for a duration of 2 hours.

Impact This maintenance is expected to cause network interruptions per site. Only one site will be impacted at a time so that all other WSS sites remain available as backups.

Required Action

• IPsec: One or more brief disruptions may occur during the maintenance window which can be avoided by switching to a secondary site. Customers should ensure their configuration follows fault tolerance best practices. • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to ep.threatpulse.net should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required. • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

Schedule Start Date: August 11, 2020, at 21:30 UTC End Date: August 11, 2020, at 23:30 UTC