CloudSoC Issues for Mail Relay Service

We have remediated the issue impacting the mail relay service. Password reset emails and custom reports are fully functional. This incident is now resolved.

We continue to work with our third-party provider to investigate the issue with the mail relay service. Some customers may continue to not receive password reset emails and/or custom reports during this incident. The next update will be 23:30 UTC, or as more information becomes available.

Please note that no other Symantec CloudSOC functionality is affected.

We are working with our third-party provider to resolve the previously reported concern. During this incident, customers may not receive password reset emails and/or custom reports. The next update will be 15:30 UTC, or as more information becomes available.

Please note that no other Symantec CloudSOC functionality is affected.

We are working with our third-party provider to resolve the previously reported concern. During this incident, customers may not receive password reset emails and/or custom reports. The next update will be 07:30 UTC, or as more information becomes available.

Please note that no other Symantec CloudSOC functionality is affected.

We are working with our third-party provider to investigate the previously reported concern. During this incident, customers may not receive password reset emails and/or custom reports. We will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

We continue to investigate the previously reported issue. During this incident, customers may not receive password reset emails and/or custom reports. We will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

We are aware some customers may be currently experiencing issues with password reset and reporting functionality. Customers may not receive password reset emails and/or custom reports, during this incident. We are investigating this issue with the highest priority and will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.