November 2019

Turin (TRN1) Data Center Degraded Performance

On November 29, 2019, between 04:26 and 04:31 UTC, customer connections to the Turin (TRN1) Data Center may have experienced decreased performance or disconn...

Turin (TRN1) Data Center Degraded Performance

On November 28, 2019, between 14:22 and 14:28 UTC, customer connections to the Turin (TRN1) data center may have experienced decreased performance or disconn...

Email Delivery Issue

We are aware of a small subset of customers provisioned on US and EMEA based infrastructure experiencing issues sending emails since approximately 07:00 UTC....

Turin (TRN1) Data Center Degraded Performance

We are aware that customers connecting via the Turin (TRN1) Data Center may experience degraded performance. We have identified the cause of this issue as un...

Johannesburg (JNB2) Data Center Unavailable

On November 23, 2019, between 07:30 and 16:00 UTC, customers connecting to the Johannesburg (JNB2) Data Center may have experienced decreased performance or ...

Scheduled reports not being generated

We have identified an issue which results in scheduled reports not being generated. This issue first began after the upgrade on November 20, 8 PM EST. The is...

AppNeta - India, Mumbai Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the India, Mumbai region that may affect Experience and Delivery monitoring data from this regi...

VMware Cloud on AWS Service Availability issue

VMware Cloud on AWS Service is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an add...

Email Delays in EU Region

On November 21, 2019 at 21:19 UTC, a subset of customers provisioned on our EU infrastructure may experienced mail delays and potential connection timeouts ...

VMware vRealize Log Insight Cloud outage and log availability issue

VMware vRealize Log Insight Cloud services and log availability have been fully restored and functional as of the end time noted below. Start time: November ...

Icons not displaying correctly in the Management Portal

We are aware of an issue with the icons not displaying correctly in the Management Portal. Our team is currently working on addressing this issue and updates...

Cloud Console Portal Login Errors

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and wi...

EMEA analysis processing delay

We are currently investigating this issue.

Events Delayed in Portal

We are aware that customers may experience a delay for events to appear in the portal. We are currently investigating these delays and will provide further ...

Intermittent Portal Login Issue

On November 19, 2019, between 17:40 and 18:00 UTC, customers may have experienced delays and/or intermittent failures when logging in to the portal. Customer...

Degraded Performance for VMware Cloud Services

VMware Cloud services is experiencing degraded performance for new account creation in USA region. VMware engineering team is currently investigating the iss...

Mexico City (MEX1) Data Center Degraded Performance

On November 19, 2019, between 06:13 and 06:28 UTC, customers connecting to the Mexico City (MEX1) Data Center may have experienced decreased performance from...

VMware Skyline Service Availability issue

VMware Skyline Service is experiencing Performance Degradation issues. Our engineers are currently investigating the cause and will continue to update as we ...

Tel Aviv (TLV1) Data Center Unavailable

The Tel Aviv (TLV1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes avail...

EDR Portal Intermittently Unavailable

We are aware of an intermittent connection issue resulting in customers unable to access the EDR Portal in the US region. We are investigating this issue wi...

AppNeta - CA, Toronto Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the CA, Toronto region that may affect Experience and Delivery monitoring data from this region...

Madrid (MCV1) Data Center Degraded Performance

On November 13, 2019, between 23:17 and 23:36 UTC, customers connecting to the Madrid (MCV1) Data Center may have experienced decreased performance from the ...

CB Defense 05 Device Services degraded performance

Description: We are currently investigating an issue where some CB Defense 05 policy changes are not propagating to sensors. Next Update: 60m We are working ...

VMware Cloud on AWS Service Performance Degradation issue

VMware Cloud on AWS Service is experiencing Performance Degradation issues. We are currently investigating the issue with the service disruption and will pro...

CB Defense 06 Dashboard degraded performance

From 12-Nov-2019, 02:41 EST - 12-Nov-2019, 03:20 EST, CB Defense 06 org Administrators may have been unable to log in. CB Defense 06 Dashboard may have been...

Endpoint Detection and Response Portal Unavailable

We are currently aware of an intermittent connection issue resulting in customers unable to access the Endpoint Detection and Response Portal. We are investi...

Email Delays in US East Region

We are aware of a small subset of customers provisioned on US East based infrastructure experiencing delays sending or receiving emails since approximately 0...

Management Console Login Issues

We are aware that customers may be experiencing errors in the administrator login when accessing the SEP Mobile Management Console. This issue is currently b...

CB Defense 05 Event Processing Degraded

Description: Cb Defense 05 Backend may take longer than normal to process latest events uploaded from an endpoint by Cb Defense 05 Sensor. Events and/or Aler...

VMware Cloud PKS Intermittent Availability issue

VMware Cloud PKS Service is experiencing Intermittent Availability issues. We are currently investigating the issue and will provide an update as soon as pos...

Intermittent Portal Login Issue

On November 8, 2019, between 04:00 and 04:35 UTC, customers may have experienced delays and/or intermittent failures when logging in to the portal. Customer...

Tel Aviv (TLV1) Data Center Unavailable

On November 06, 2019, 07:53 UTC customers connecting to the Tel Aviv Data Center (TLV1) may experience disconnects from the service. We are currently inves...

VMware Skyline Service Availability issue

VMware Skyline Service is experiencing Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue...

CloudSoC Issues for Mail Relay Service

We are aware some customers may be currently experiencing issues with password reset and reporting functionality. Customers may not receive password reset em...

AppNeta - Dallas, USA Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the Dallas, USA region that may affect Experience and Delivery monitoring data from this region...

Denver (DEN3) Data Center Degraded Performance

Customer connections to the Denver (DEN3) data center may be experiencing degraded performance. We are currently investigating the issue and will provide add...

VMware Cloud on AWS: SDDC provisioning failures in US East (N. Virginia) region

The SDDC provisioning are failing in US East region. VMware engineers are investigating the issue and we will provide additional updates as soon as possible....

VMware Cloud PKS Intermittent Availability issue

VMware Cloud PKS Service is experiencing Intermittent Availability issues. We are currently investigating the issue and will provide an update as soon as pos...

CB Defense Dashboard degraded performance

Description: The Alerts page on CB Defense 05 UI may take longer than normal to populate or fail to load intermittently. Security Impact: Prevention capabili...

VMware Cloud on AWS service, Console issues

VMware Cloud on AWS service is experiencing a console availability/login issue. We are currently investigating the issue with the service disruption and will...