November 2019

Turin (TRN1) Data Center Degraded Performance

On November 29, 2019, between 04:26 and 04:31 UTC, customer connections to the Turin (TRN1) Data Center may have experienced decreased performance or disconn...

Turin (TRN1) Data Center Degraded Performance

On November 28, 2019, between 14:22 and 14:28 UTC, customer connections to the Turin (TRN1) data center may have experienced decreased performance or disconn...

Email Delivery Issue

The previous reported concern with email delivery has been resolved. The service is fully restored and there is no longer an impact to customers. This incide...

Turin (TRN1) Data Center Degraded Performance

We have confirmed the unplanned carrier maintenance is completed and Turin (TRN1) Data Center is now fully operational. This incident is resolved.

Johannesburg (JNB2) Data Center Unavailable

On November 23, 2019, between 07:30 and 16:00 UTC, customers connecting to the Johannesburg (JNB2) Data Center may have experienced decreased performance or ...

Scheduled reports not being generated

This incident has been resolved.

AppNeta - India, Mumbai Global Monitoring Point Disruption

The issue with Global Monitoring Points in India, Mumbai Region has been resolved. We are continuing to monitor the status of this region, and will provide ...

Email Delays in EU Region

On November 21, 2019 at 21:19 UTC, a subset of customers provisioned on our EU infrastructure may experienced mail delays and potential connection timeouts ...

Icons not displaying correctly in the Management Portal

We have resolved the underlying issue causing the icons to display incorrectly. This incident is now resolved.

Cloud Console Portal Login Errors

We have confirmed the portal is fully restored. This incident is now resolved.

Events Delayed in Portal

We have resolved the previously reported symptoms. The service is fully restored. This incident is now resolved.

Intermittent Portal Login Issue

On November 19, 2019, between 17:40 and 18:00 UTC, customers may have experienced delays and/or intermittent failures when logging in to the portal. Customer...

Mexico City (MEX1) Data Center Degraded Performance

On November 19, 2019, between 06:13 and 06:28 UTC, customers connecting to the Mexico City (MEX1) Data Center may have experienced decreased performance from...

Tel Aviv (TLV1) Data Center Unavailable

We have confirmed the underlying issue is resolved. This incident is now closed.

EDR Portal Intermittently Unavailable

We have confirmed the service is fully operational. This incident is now resolved.

AppNeta - CA, Toronto Global Monitoring Point Disruption

This incident has been resolved.

Madrid (MCV1) Data Center Degraded Performance

On November 13, 2019, between 23:17 and 23:36 UTC, customers connecting to the Madrid (MCV1) Data Center may have experienced decreased performance from the ...

Endpoint Detection and Response Portal Unavailable

We have confirmed the service is fully operational. This incident is now resolved.

Email Delays in US East Region

The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident...

Management Console Login Issues

At 11:38 UTC, the issue was resolved and all functionality is now fully operational.

Intermittent Portal Login Issue

On November 8, 2019, between 04:00 and 04:35 UTC, customers may have experienced delays and/or intermittent failures when logging in to the portal. Customer...

Tel Aviv (TLV1) Data Center Unavailable

We have confirmed the underlying issue is resolved. This incident is now closed.

CloudSoC Issues for Mail Relay Service

We have remediated the issue impacting the mail relay service. Password reset emails and custom reports are fully functional. This incident is now resolved.

AppNeta - Dallas, USA Global Monitoring Point Disruption

The issue was caused by a routing issue with an upstream provider, and has now been resolved. Thank you for your patience.

Denver (DEN3) Data Center Degraded Performance

This incident has been resolved.