WSS CASB Gateway Interconnect Activity Tracking and Policy Execution Failure.


We have remediated the issue impacting Gateway policies not being applied, and Activity Tracking not being logged. The service is fully restored. This incident is now resolved.


We are aware some WSS customers may be experiencing issues where customer activity though Gateway is not being logged in CloudSOC Investigate and their CASB Gateway policies are not being applied to their traffic. We have identified the cause of the issue impacting policies and are working to apply a fix. We will provide further updates as new information is discovered.

Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components