Resolved
Resolved
After 4 hours and 3 minutes

The previous reported concern has been addressed. The service is fully restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 1 hour and 23 minutes

The underlying cause of this issue has been addressed and full portal access and Gateway authentication has been restored. We will continue to closely monitor the service and will provide updates as new information becomes available.

Investigating
After 1 hour and 12 minutes

We continue to work towards remediation with priority. Customers on US infrastructure may continue to experience login issues for CloudSOC Portal or CloudSOC Gateway if not already authenticated or logged in.

We will provide further updates as new information is discovered.

Investigating

We are aware customers may experience login issues when accessing the US Global Portal.

We are currently investigating this issue and will provide further updates as new information is discovered. Please note that no other Symantec CloudSOC functionality is affected.

Began at:

Affected components