Resolved
After 19 hours and 41 minutes

We have confirmed that UPE customers can now deploy policies via UPE. The service is restored and there is no longer an impact to customers. This incident is resolved.

Monitoring
After 18 hours and 42 minutes

As of 00:30 UTC, we have confirmed that the underlying issue is resolved. We continue to monitor closely to ensure the issue does not recur. We will provide additional updates as new information becomes available.

Identified
After 17 hours and 27 minutes

We are continuing to work towards service restoration. Customers may continue to encounter an "unexpected server error" message in the Management Center. We will provide additional updates as new information becomes available.

Please note that there is no impact on protection services, and all other aspects of our services remain functional.

Identified
After 9 hours and 32 minutes

We continue our work towards service restoration. Customers may continue to encounter an "unexpected server error" message in the Management Center.

We will provide additional updates as new information becomes available

Identified
After 4 hours and 55 minutes

Our engineers are actively engaged as we work towards service restoration. We will provide additional updates as new information becomes available.

Please note that there is no impact on protection services, and all other aspects of our services remain functional.

Identified
After 2 hours and 28 minutes

We continue our work towards service restoration. Customers may continue to encounter an "unexpected server error" message in the Management Center.

We will provide additional updates as new information becomes available

Identified

Universal Policy Enforcement (UPE) customers attempting to deploy new policies via UPE may encounter an "unexpected server error" message in the Management Center. Please note that there is no impact on protection services, and all other aspects of our services remain functional.

Our engineers are actively engaged as we work towards service restoration and will provide updates as soon as they become available

Began at:

Affected components