Resolved
After 10 hours and 32 minutes

The queued backlog has been processed and logs are now downloading as expected. This incident has been resolved.

Identified
After 3 hours and 23 minutes

We have identified and remediated the previously reported concern. There may be some continued lag in log downloads while the queued backlog is processed. The remaining backlog is expected to clear by July 10, 2020 at 01:00 UTC.

We are closely monitoring log requests through portal and APIs and will provide updates as new information becomes available.

Investigating

We are aware of customers in APJ region experiencing logs and reporting issues either through portal reporting and dashboards or through the customer facing APIs. Impacted customers may experience degraded performance with logs and reporting functionality.

We are handling this issue as a high priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.

Began at:

Affected components