July 2020

28 July 2020

Resolved Ended:

US Logs and Reporting Issue

We are aware of customers in US region experiencing logs and reporting issues through portal reporting and dashboards. Impacted customers may experience degr...

Portal & Reporting
View notice →
5 Days without incident

22 July 2020

Complete Ended:

Emergency Network Maintenance Global Infrastructure

Symantec, a division of Broadcom, is performing emergency network infrastructure maintenance starting on July 16, 2020, at 15:00 UTC and will be completed by...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East
View notice →
3 Days without incident

18 July 2020

Complete Ended:

Emergency Cloud Portal Maintenance on July 17, 2020

Symantec, a division of Broadcom, is performing Cloud Portal maintenance starting on July 17, 2020, at 21:00 UTC for a duration of 3 hours. Impact During the...

Portal & Reporting
View notice →

17 July 2020

Resolved Ended:

Agent Status Issue

We are investigating reports of an issue impacting Agent Status on Cloud Portal. Impacted customers may experience blank status or inaccurate connection stat...

Portal & Reporting
View notice →
2 Days without incident

14 July 2020

Complete Ended:

Emergency Maintenance Multiple Data Centers

Emergency maintenance will be performed beginning on July 12, 2020, at 19:00 UTC in the following Data Centers: Montreal, Canada (GCAMO) Toronto, Canada (G...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC
View notice →
3 Days without incident

10 July 2020

Complete Ended:

Emergency Maintenance for Malware Analysis Sandbox Service

Emergency maintenance will be performed on the Malware Analysis Sandbox Service beginning on July 10, 2020, starting at 08:00 UTC. The maintenance will last ...

Global Services
View notice →

Resolved Ended:

APJ Logs and Reporting Issue

We are aware of customers in APJ region experiencing logs and reporting issues either through portal reporting and dashboards or through the customer facing ...

Portal & Reporting
View notice →
1 Days without incident

08 July 2020

Complete Ended:

Web Security Service Maintenance Announcement

Symantec will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa
View notice →
1 Days without incident

06 July 2020

Complete Ended:

Cloud Portal Maintenance

Symantec, a division of Broadcom, will be performing planned maintenance on the Cloud Portal. Maintenance will start on July 6, 2020, at 16:00 UTC, and is ex...

Portal & Reporting
View notice →

05 July 2020

Complete Ended:

Log Download Update to Symantec Reporter

As part of the Web Security Service reporting migration to the new Elastic Analytics & Reporting solution, the current log download compression format us...

Portal & Reporting
View notice →
2 Days without incident

02 July 2020

Complete Ended:

Web Security Service Announcement - Capacity Expansion Tokyo (GJPTK) IP network

Web Security Service will add capacity in the Tokyo (GJPTK) data center on July 2, 2020, starting at 14:00 UTC. This maintenance will last up to 8 hours. As...

Point of Presence (POP) - APAC
View notice →

01 July 2020

Complete Ended:

Emergency Maintenance Tokyo, Japan (GJPTK)

Emergency maintenance will be performed in the Tokyo, Japan (GJPTK) WSS location beginning on July 1, 2020, starting at 16:10 UTC. The maintenance will last ...

Point of Presence (POP) - APAC
View notice →