Resolved
Resolved
After 6 hours and 27 minutes

We have applied a fix to the Log Download feature, customers will now receive the email containing the link to download the request logs as expected. This incident is resolved.

Identified
After 59 minutes

We have identified the underlying issue impacting the Log Download feature and are working to deploy a fix as soon as possible. EMEA and APJ customers continue to be impacted while we work to deploy the fix. We will provide additional updates as new information becomes available.

All other reporting services continue to work as expected.

Investigating

We are currently investigating an issue impacting the Log Download feature of EMEA and APJ portal customers. During this time, customers trying to download logs will not receive their requested email with a link to download the logs. We will provide additional updates as new information becomes available.

All other reporting services continue to work as expected.

Began at:

Affected components