May 2020

Complete Ended: 05:46 UTC - 30 May 2020

Web Security Service Announcement - Chicago, Illinois (ORD2) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 18:00 UTC - 29 May 2020

Unplanned Maintenance in Hong Kong (GCNHK) Data Center May 29, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Hong Kong (GCNHK) data center May 29, 2020, beginning at 15:00 UTC, and wil...

Resolved Ended: 16:30 UTC - 29 May 2020

WSS Management Center Policy Issue

A subset of WSS customers may have experienced delays and/or errors while uploading policies through the Management Center. As of 16:15 UTC, we have resolved...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 02:05 UTC - 29 May 2020

Web Security Service Announcement - Amsterdam, Netherlands (AMS5) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 07:18 UTC - 28 May 2020

WSS - Policy Update Issue

We are aware customers may experience an intermittent issue updating policies. Customers may see delays in policy updates or errors when updating policy. We ...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 02:12 UTC - 27 May 2020

Web Security Service Announcement - Stockholm, Sweden (BMA2) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 02:41 UTC - 25 May 2020

Issue Downloading WSS Logs with QRadar

We are aware of an issue where customers using QRadar to download WSS logs are seeing failures. We have identified the root cause and are in the process of r...

Resolved Ended: 17:28 UTC - 23 May 2020

Issue with Mobile Device Enrollment and CASB Gateway Interconnect Service

Following the WSS Portal migration, the following two functionalities are currently unavailable: • Enrollment of new mobile devices • Activating/Deactivating...

Global Services

Portal & Reporting Global Services

Complete Ended: 08:02 UTC - 23 May 2020

Web Security Service - UPDATE Cloud Portal IP Address Migration

As part of the previously announced migration to Google Cloud Platform (GCP), changes in the IP addresses used by the Broadcom Web Security Service (WSS) por...

Resolved Ended: 17:06 UTC - 22 May 2020

Cloud Portal Unavailable

The Web Security Service Cloud Portal is currently unavailable. We are working on resolving this issue on priority. Web Security Service continues to activel...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 05:58 UTC - 22 May 2020

Web Security Service Announcement - Rescheduled Middlesex, UK (LHR1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 00:14 UTC - 20 May 2020

Reporting Log Delay

We are aware of an issue where a subset of WSS customers may experience a delay in receiving their WSS logs either through portal reporting and dashboards or...

Complete Ended: 00:00 UTC - 20 May 2020

Web Security Service Announcement - Washington, DC Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Resolved Ended: 18:17 UTC - 15 May 2020

Issue accessing WSS Cloud Portal via Montreal (GCAMO) data center

We are currently investigating reports of a connectivity issue with the Web Security Service Cloud Portal for customers connecting via Montreal (GCAMO) data ...

Complete Ended: 21:45 UTC - 14 May 2020

Unplanned Maintenance in Singapore (GSGSR) Data Center May 14, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Singapore (GSGSR) data center May 14, 2020, beginning at 21:00 UTC, and wil...

Complete Ended: 20:00 UTC - 14 May 2020

Unplanned Maintenance in Singapore (GSGSR) Data Center May 14, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Singapore (GSGSR) data center May 14, 2020, beginning at 15:00 UTC, and wil...

Point of Presence (POP) - Europe And The Middle East

Resolved Ended: 12:25 UTC - 14 May 2020

Milan (GITMI) Data Center Degraded Performance

The Milan (GITMI) data center is currently experiencing degraded performance. We are investigating the issue and will provide additional updates as new infor...

Complete Ended: 00:15 UTC - 9 May 2020

Unplanned Network Maintenance May 9, 2020

Symantec, a division of Broadcom, will be performing unplanned network maintenance starting at May 9, 2020, at 00:00 UTC, and will last up to 15 minutes. Imp...

Complete Ended: 23:00 UTC - 8 May 2020

Unplanned Maintenance in Singapore (GSGSR) Data Center May 8, 2020

Symantec, a division of Broadcom, will be performing immediate unplanned maintenance of the Singapore (GSGSR) data center beginning at 22:00 UTC, and will la...

Resolved Ended: 23:48 UTC - 6 May 2020

EMEA/APJ Log Download Email Notification Issue

We are currently investigating an issue impacting the Log Download feature of EMEA and APJ portal customers. During this time, customers trying to download l...

Resolved Ended: 17:44 UTC - 6 May 2020

Cloud Portal Login Issue

We are aware that some customers may experience issues accessing the Cloud Portal. We are currently investigating it and will provide updates as new informat...

Resolved Ended: 16:58 UTC - 6 May 2020

Reporting Services and Portal Dashboards

We are aware a subset of customers may be experiencing an issue with report log downloads. While the Reporting Service is still working, some customers are u...

Complete Ended: 21:00 UTC - 5 May 2020

Web Security Service Announcement - Capacity Expansion Mumbai (GINMU) Data Center

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 18:51 UTC - 5 May 2020

WSS OKTA Migration

As part of the transition of Symantec cloud services to Broadcom, the identity provider (IDP) used for authenticating WSS Portal accounts will be migrated fr...

Resolved Ended: 02:15 UTC - 5 May 2020

WSS - Miami (GUSMI) Data Center Intermittent Connectivity

Customers may experience intermittent disconnects when connecting to the Miami (GUSMI) data center. New customer connections may be redirected to a geograph...

Complete Ended: 21:00 UTC - 1 May 2020

Updated: Planned Network Maintenance Notice Sydney, Australia (SYD1) May 1, 2020

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Complete Ended: 17:01 UTC - 1 May 2020

Web Service Announcement - Hosted Reporting Migration

As part of the Web Security Service reporting migration to the new Elastic Analytics & Reporting solution, a new set of IPs will be utilized, replacing t...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 03:00 UTC - 1 May 2020

Web Security Service Announcement - Dubai, UAE (GAEDX2) Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Dubai (DXB1), WSS site will be migrated on April 30, 2020 starting at 15:00...

Complete Ended: 00:00 UTC - 1 May 2020

Web Security Service Announcement - New Mexico (GMXMC) Site

As part of the previously announced migration to Google Cloud Platform (GCP), the Symantec Web Security Service Team is pleased to announce a new data cente...

Complete Ended: 00:00 UTC - 1 May 2020

Web Security Service Announcement - New Taiwan (GTWTA) Site

Service Statement As part of the previously announced migration to Google Cloud Platform (GCP), the Symantec Web Security Service Team is pleased to announc...

Complete Ended: 00:00 UTC - 1 May 2020

Web Security Service Announcement - New Brazil (GBRSP) Site

Service Statement As part of the previously announced migration to Google Cloud Platform (GCP), the Symantec Web Security Service Team is pleased to announc...

Complete Ended: 00:00 UTC - 1 May 2020

Web Security Service Announcement - New Seattle (GUSSE) Site

Service Statement As part of the previously announced migration to Google Cloud Platform (GCP), the Symantec Web Security Service Team is pleased to announc...