Resolved
After 1 week, 2 days, 9 hours, and 42 minutes

IBM has addressed the issue via a fix to their QRadar Bluecoat Web Security Service rpm. Customers should contact IBM to obtain the fix and also if they should encounter any problems receiving logs into QRadar after the fix is applied.

Identified
After 1 week, 1 hour, and 57 minutes

IBM continues to work on a permanent solution.

We will provide an update as more information becomes available.

Identified
After 6 days, 3 hours, and 29 minutes

IBM has been able to reproduce the issue and are working on a resolution.

We will provide an update as more information becomes available.

Identified
After 5 days, 6 hours, and 31 minutes

We continue to work closely with IBM and are currently waiting for them to complete their investigation.

We will provide an update as more information becomes available.

Identified
After 4 days, 4 hours, and 18 minutes

We continue to work with IBM to address the issue impacting the remaining small number of customers.

We will provide an update as more information becomes available.

Identified
After 5 hours and 13 minutes

The workaround has been deployed but does not seem to solve the problem for all customers. We continue to work with IBM to deliver a solution.

Identified
After 24 seconds

We are continuing to work on a fix for this issue.

Identified

We are aware of an issue where customers using QRadar to download WSS logs are seeing failures. We have identified the root cause and are in the process of rolling out a workaround today. We have been in contact with the IBM QRadar team who are working on a more permanent fix within the QRadar app, however, post the workaround rollout today the log downloads issue should be resolved from a customer experience perspective.

Began at:

Affected components