Reporting Services and Portal Dashboards

We have confirmed that the fix deployed has fully resolved this issue. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

The hotfix deployed on May 6, 2020 has resolved the issue where customers were seeing 4xx and 5xx error codes when calling the Sync-API. We will continue to monitor the performance of the fix to ensure the reporting service is fully restored. We will provide additional updates as new information becomes available.

The hotfix deployed yesterday has resolved the issue where customers were seeing 4xx and 5xx error codes when calling the Sync-API. A subset of customers may still experience issues with downloads, such as empty files, this issue has been identified and we are working on remediation.

We will provide additional updates as new information becomes available.

As of last night, we have deployed a hotfix to partially address the issue. We are aware of some customers that continue to experience issues with report log downloads. Our engineering is focused on developing a more permanent solution.

We will provide additional updates as new information becomes available.

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

We continue to work on remediation for the Reporting Service issue. We will provide additional updates as new information becomes available.

We continue to work on remediation for the Reporting Service issue. We will provide additional updates as new information becomes available.

We are aware a subset of customers may be experiencing an issue with report log downloads. While the Reporting Service is still working, some customers are unable to download logs.

We will provide additional updates as new information becomes available.