Resolved
After 1 week, 2 days, 17 hours, and 35 minutes

We have confirmed that the fix deployed has fully resolved this issue. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 1 week, 2 days, 7 hours, and 51 minutes

The hotfix deployed on May 6, 2020 has resolved the issue where customers were seeing 4xx and 5xx error codes when calling the Sync-API. We will continue to monitor the performance of the fix to ensure the reporting service is fully restored. We will provide additional updates as new information becomes available.

Identified
After 1 week, 1 day, 23 hours, and 42 minutes

The hotfix deployed yesterday has resolved the issue where customers were seeing 4xx and 5xx error codes when calling the Sync-API. A subset of customers may still experience issues with downloads, such as empty files, this issue has been identified and we are working on remediation.

We will provide additional updates as new information becomes available.

Investigating
After 1 week, 1 day, 19 hours, and 13 minutes

As of last night, we have deployed a hotfix to partially address the issue. We are aware of some customers that continue to experience issues with report log downloads. Our engineering is focused on developing a more permanent solution.

We will provide additional updates as new information becomes available.

Investigating
After 1 week, 23 hours, and 50 minutes

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Investigating
After 6 days, 23 hours, and 3 minutes

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Investigating
After 4 days, 1 hour, and 2 minutes

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Investigating
After 2 days, 20 hours, and 42 minutes

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Investigating
After 1 day, 20 hours, and 2 minutes

Restoration efforts continue, as we work to remediate the issue with report log downloads.

We will provide additional updates as new information becomes available.

Investigating
After 19 hours and 27 minutes

We continue to work on remediation for the Reporting Service issue. We will provide additional updates as new information becomes available.

Investigating
After 8 hours and 40 minutes

We continue to work on remediation for the Reporting Service issue. We will provide additional updates as new information becomes available.

Investigating

We are aware a subset of customers may be experiencing an issue with report log downloads. While the Reporting Service is still working, some customers are unable to download logs.

We will provide additional updates as new information becomes available.

Began at:

Affected components