Shanghai (SHA1) and Beijing (PEK1) Data Center Logs Issue

We have confirmed that the logs service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

A fix has been deployed and we are currently monitoring the results. Customers connecting to the Shanghai (SHA1) and Beijing (PEK1) data centers should start seeing logs populating.

We are continuing to closely monitor the service. We will provide updates as new information becomes available.

We have identified the cause of this issue and currently working on a fix. Impacted customers may continue to experience issues retrieving access logs.

We will provide an update as soon as more information becomes available

We continue to investigate this issue.

We will provide an update as soon as more information becomes available.

We are aware of customers connecting to the Shanghai (SHA1) and Beijing (PEK1) data centers experiencing issues retrieving access logs.

We are currently investigating this issue and working on a fix. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.