June 2021

30 June 2021

Complete Ended:

Mexico City (GMXMC1) Data Center Maintenance June 30, 2021

Symantec, a division of Broadcom, will be performing maintenance in the Mexico City (GMXMC1) data center. This maintenance will begin on June 30, 2021, at 02...

Point of Presence (POP) - Americas
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29 June 2021

Complete Ended:

Cloud Portal Emergency Maintenance

Symantec will be performing emergency Cloud Portal maintenance on June 29, 2021, starting at 20:55 UTC for a duration of 15 minutes. Impact • During the main...

Portal & Reporting
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5 Days without incident

23 June 2021

Resolved Ended:

Portal Policy Issue

We are aware of customers experiencing delays in applying policies using Cloud Portal. This includes delays in enabling/disabling WSS Agents. We have identi...

Portal & Reporting
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Resolved Ended:

Columbia (GUSCO1) Data Center ICAP Errors

We are aware that customers connecting through Columbia (GUSCO1) data center may experience intermittent ICAP errors. We are investigating the cause of this...

Point of Presence (POP) - Americas
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4 Days without incident

18 June 2021

Complete Ended:

Cloud Portal and API Services Maintenance on June 18, 2021

Symantec, a division of Broadcom, is performing Cloud Portal and API Services maintenance starting on June 18, 2021, at 21:00 UTC for a duration of 1 hour. I...

Portal & Reporting
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17 June 2021

Resolved Ended:

Shanghai (SHA1) and Beijing (PEK1) Data Center Logs Issue

We are aware of customers connecting to the Shanghai (SHA1) and Beijing (PEK1) data centers experiencing issues retrieving access logs. We are currently inv...

Portal & Reporting
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16 June 2021

Complete Ended:

CASB Gateway Interconnect Emergency Maintenance June 16, 2021

Symantec, a division of Broadcom, will be conducting emergency maintenance on the CASB Gateway Interconnect components in the following data centers. This ma...

Point of Presence (POP) - Americas Global Services
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15 June 2021

Resolved Ended:

US Reporting Issue

We are aware of customers in the US region experiencing a delay in accessing reporting and API events. Live data and reporting data will become available onc...

Portal & Reporting
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10 Days without incident

04 June 2021

Complete Ended:

Cancelled: Web Security Service Release Announcement

Symantec will perform a service-wide deployment of the Web Security Service (WSS) on June 4, 2021, starting at 18:00 UTC for a duration of 1 hour. Enhanceme...

Portal & Reporting
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