Resolved
After 1 day, 14 hours, and 22 minutes

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Monitoring
After 15 hours and 25 minutes

A fix has been implemented and the service has been restored. Customers will no longer experience intermittent ICAP errors.

We are closely monitoring the service and will provide updates as new information becomes available.

Identified
After 4 hours and 14 minutes

An incident in GCP infrastructure in the US-East region has impacted WSS customers connecting through the Columbia (GUSCO1) datacenter. Due to reduced malware scanning resources some transactions may receive ICAP errors or incomplete scanning.

Traffic continues to be processed in all other ways. Threat protection based on risk scoring, URL intelligence, and browser isolation are not affected. We are engaged with Google to track the incident and are working to resolve the condition.

Investigating
After 1 hour and 20 minutes

We continue to investigate the cause of this issue. Customers connecting through the Columbia (GUSCO1) data center may experience intermittent ICAP errors.

We will provide further updates as new information is discovered.

Investigating

We are aware that customers connecting through Columbia (GUSCO1) data center may experience intermittent ICAP errors.

We are investigating the cause of this issue and will provide updates as new information is discovered.

Began at:

Affected components