Resolved
After 5 days, 21 hours, and 46 minutes

This incident has been resolved.

Monitoring
After 2 days, 1 hour, and 38 minutes

A fix has been implemented and we are monitoring the results.

Identified
After 1 day, 21 hours, and 57 minutes

We are continuing to work on a fix for this issue.

We will provide updates as soon as new information becomes available. All other aspects of the WSS service works as expected and there is no impact to protection services.

Identified
After 1 day, 2 hours, and 34 minutes

The majority of the links have been fixed and are now accessible. We continue to work on resolving the remaining links.

We will provide updates as soon as new information becomes available. All other aspects of the WSS service works as expected and there is no impact to protection services.

Identified
After 7 hours and 11 minutes

We are continuing to work on a fix for this issue.

Identified

We are currently investigating an issue where customers are unable access any links to a help topic from within the Cloud Portal. Customers will receive a 404 error page.

We have identified the cause of this issue and are working on a fix. As a workaround, customers are requested to access the Help System via the following link:

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/web-security-service/help.html

We will provide updates as soon as new information becomes available. All other aspects of the WSS service works as expected and there is no impact to protection services.

Began at:

Affected components