September 2021

30 September 2021

Complete Ended:

Mexico City (GMXMC1) Data Center Maintenance on September 30, 2021

Symantec, a division of Broadcom, will be performing maintenance in the Mexico City (GMXMC1) data center. This maintenance will begin on September 30, 2021, ...

Point of Presence (POP) - Americas
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Resolved Ended:

Errors accessing Slack Application

We are aware of WSS customers experiencing DNS errors when accessing Slack application. This is due to issues Slack experienced earlier today. We are current...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa
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1 Days without incident

28 September 2021

Complete Ended:

Oslo (GNOOS1) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Oslo, Norway (GNOOS1) data center. This maintenance will begin on September 23, 2021,...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Cloud Portal Maintenance September 28, 2021

Symantec will perform Cloud Portal maintenance on September 28, 2021, starting at 21:00 UTC for a duration of 1 hour. Impact • During the maintenance period...

Portal & Reporting
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27 September 2021

Complete Ended:

Mexico City (GMXMC1) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Mexico City (GMXMC1) data center. This maintenance will begin on September 27, 2021, ...

Point of Presence (POP) - Americas
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Complete Ended:

CANCELLED: Los Angeles (GUSLA1) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Los Angeles (GUSLA1) data center. This maintenance will begin on September 22, 2021, ...

Point of Presence (POP) - Americas
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3 Days without incident

23 September 2021

Complete Ended:

Mexico City (GMXMC1) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Mexico City (GMXMC1) data center. This maintenance will begin on September 22, 2021, ...

Point of Presence (POP) - Americas
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1 Days without incident

21 September 2021

Complete Ended:

CANCELLED: Los Angeles (GUSLA11) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Los Angeles (GUSLA11) data center. This maintenance will begin on September 23, 2021,...

Point of Presence (POP) - Americas
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Complete Ended:

CANCELLED: Oslo (GNOOS1) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Oslo, Norway (GNOOS1) data center. This maintenance will begin on September 21, 2021,...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

New Localization Zones in Southeast Asia

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zones starting on September 20, 2021. This wi...

Point of Presence (POP) - APAC
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Complete Ended:

New Localization Zones in SouthEast Europe

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zones starting on September 20, 2021. This wi...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

New Localization Zones in Europe

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zones starting on September 20, 2021. This wi...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

New Localization Zones in Southeast Asia

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zone starting on September 20, 2021. This wil...

Point of Presence (POP) - APAC
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Complete Ended:

New Localization Zones in EMEA

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zones starting on September 20, 2021. This wi...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

New Localization Zone in Western Europe

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zone starting on September 20, 2021. This wil...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

New WSS Point of Presence in Jakarta, Indonesia (GIDJK11)

The Symantec Web Security Service team is pleased to announce our newest point-of-presence (POP) in Jakarta, Indonesia (GIDJK11). The POP was engineered to s...

Point of Presence (POP) - APAC
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4 Days without incident

16 September 2021

Complete Ended:

Cloud Portal Emergency Maintenance September 16, 2021

Symantec will be performing emergency Cloud Portal maintenance on September 16, 2021, starting at 18:30 UTC for a duration of 1 hour. Impact • During the mai...

Portal & Reporting
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2 Days without incident

13 September 2021

Complete Ended:

CASB Gateway Interconnect Maintenance September 13, 2021

Symantec, a division of Broadcom, will be conducting maintenance on the CASB Gateway Interconnect components for data centers in the Mumbai region. This main...

Global Services
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1 Days without incident

11 September 2021

Resolved Ended:

Cloud Portal inaccessible via Toronto (GCATO1) Data Center

Customers on macOS operating system may be experiencing issues accessing Cloud Portal (portal.threatpulse.com). This is only impacting customers connected vi...

Portal & Reporting
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10 September 2021

Complete Ended:

Web Security Service Reporting Maintenance September 10, 2021

On September 10, 2021, the WSS Reporting team will be performing maintenance to improve stability and continue to optimize the service. Impact No customer im...

Portal & Reporting
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Complete Ended:

Los Angeles (GUSLA1) Data Center Maintenance on September 10, 2021

Symantec, a division of Broadcom, will be performing maintenance in the Los Angeles (GUSLA1) data center. This maintenance will begin on September 10, 2021, ...

Point of Presence (POP) - Americas
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09 September 2021

Complete Ended:

New WSS Point of Presences in Brussels, Belgium (GBEBR11)

The Symantec Web Security Service team is pleased to announce our newest point-of-presence (POP) in Brussel, Belgium (GBEBR11). The POP was engineered to ser...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Paris (GFRPA11) Data Center Maintenance

Symantec, a division of Broadcom, will be performing maintenance in the Paris (GFRPA11) data center. This maintenance will begin on September 9, 2021, at 16:...

Point of Presence (POP) - Europe And The Middle East
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08 September 2021

Resolved Ended:

Columbia (GUSCO1) Data Center Degraded Performance

We are currently investigating an issue for WSS Agent traffic to Columbia (GUSCO1) data center. Customers may experience intermittent certificate errors. We...

Point of Presence (POP) - Americas
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07 September 2021

Resolved Ended:

WSS Help System not accessible via Cloud Portal

We are currently investigating an issue where customers are unable access any links to a help topic from within the Cloud Portal. Customers will receive a 40...

Portal & Reporting
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06 September 2021

Complete Ended:

Critical Reminder: WSS Root CA Replacement

ACTION REQUIRED As previously announced, SSL intercept certificates in the WSS infrastructure will expire on September 5, 2021. It is critical that you sche...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa
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Resolved Ended:

Web Isolation Connectivity Issues for WSS

We are currently investigating issues with customers using Web Isolation for Web Security Services (WSS) across multiple regions. Some customers may not be a...

Global Services
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2 Days without incident

03 September 2021

Complete Ended:

CANCELLED: Los Angeles (GUSLA11) Data Center Maintenance September 3, 2021

Symantec, a division of Broadcom, will be performing maintenance in the Los Angeles (GUSLA11) data center. This maintenance will begin on September 3, 2021, ...

Point of Presence (POP) - Americas
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Resolved Ended:

Hosted Reporting Issue

We are aware of hosted reporting customers experiencing a delay in the ingestion of their logs. Log data will be available once the issue is resolved. This i...

Portal & Reporting
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02 September 2021

Resolved Ended:

Los Angeles (GUSLA1) Data Center Degraded Performance

Customer connections to the Los Angeles (GUSLA1) data center may have experienced decreased performance or disconnects from the service. We have identified t...

Point of Presence (POP) - Americas
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Complete Ended:

CANCELLED: Los Angeles (GUSLA1) Data Center Maintenance September 2, 2021

Symantec, a division of Broadcom, will be performing maintenance in the Los Angeles (GUSLA1) data center. This maintenance will begin on September 2, 2021, a...

Point of Presence (POP) - Americas
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Complete Ended:

New Localization Zones in Central and South Africa

We are pleased to announce that the Symantec Web Security Service (WSS) will support the following Localization Zones starting on September 1, 2021. This wil...

Point of Presence (POP) - Africa
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01 September 2021

Complete Ended:

CASB Gateway Interconnect Emergency Maintenance September 1, 2021

Symantec, a division of Broadcom, will be conducting emergency maintenance on the CASB Gateway Interconnect components for data centers in the Mumbai region....

Point of Presence (POP) - APAC
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Complete Ended:

Web Security Service Announcement - Singapore (GSGRS11) Maintenance

The Singapore (GSGRS11) WSS site will undergo maintenance beginning on September 1, 2021 at 10:00 UTC, lasting for a duration of up to 8 hours. • IP address ...

Point of Presence (POP) - APAC
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