Resolved
After 23 hours and 46 minutes

This incident has been resolved.

Monitoring
After 19 hours and 5 minutes

The cause of this issue has been identified and addressed by our service provider. Customers will no longer experience any further issues.

We are closely monitoring the service and will provide updates as new information becomes available.

Monitoring
After 16 hours and 29 minutes

We are continuing to monitor for any further issues.

Monitoring
After 5 hours and 59 minutes

As per our preliminary investigation, the issue appears to be with our service provider infrastructure. We are closely working with our service provider to address the cause of this issue.

We are closely monitoring the service and will provide updates as new information becomes available.

Monitoring
After 5 hours and 42 minutes

As of 04:10 UTC, we are no longer experiencing issues with Cloud Portal. We are continuing to investigate the underlying cause of this issue.

We will provide further updates as new information becomes available.

Investigating
After 5 hours and 23 minutes

We are seeing a recurrence of this issue and actively investigating. WSS customers may experience issues accessing the Cloud Portal.

We will provide updates as new information becomes available.

Monitoring

On February 16, 2022, between 22:00 UTC and 22:25 UTC, WSS customers may have experienced issues accessing the Cloud Portal.

The cause of this issue has been addressed and Cloud Portal access is restored. No other aspect of the product was impacted during the incident.

Began at:

Affected components