Resolved
Resolved
After 2 days, 7 hours, and 13 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 8 hours and 50 minutes

The GGBLO11 and GGBLO12 sites are restored and back online.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

The underlying cause is still being addressed by Google. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

Identified
After 6 hours and 41 minutes

We continue to work on restoring site access for GGBLO11 and GGBLO12. Note that this incident is directly related to the ongoing Google outage. Google has addressed the underlying cause and are now working on restoring various impacted services. See the following link for additional details:

https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2

In parallel, our engineering team continues to apply a workaround to bring back these impacted sites online. We will provide updates as new information becomes available.

Investigating
After 3 hours and 52 minutes

We have identified that the GGBLO11 and GGBLO12 sites are currently unavailable. Impacted customers will not be able to connect to these sites.

Web Security Service Agent (WSSA) users are recommended to click on 'reconnect' in order to connect to an alternate site.

Our engineering teams are actively investigating the issue and we will provide more information as it becomes available.

Investigating
After 3 hours and 40 minutes

Middlesex GGBLO11 and GGBLO12 Data Centers are currently unavailable. We are actively investigating and working on restoring service.

We will provide updates as new information becomes available.

Investigating
After 2 hours and 2 minutes

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are aware that some customers are experiencing performance degradation when using GGBLO11 and GGBLO12 data center.

We are currently investigating with a high priority and will provide updates as soon as new information becomes available.

Please note that all other aspects of our Web Security Service remain functional.

Began at:

Affected components