Web Security Service General Maintenance July 19, 2022

7 days, 23 hours, and 59 minutes

The maintenance is now complete. Thanks for your patience.


Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on July 26, 2022 at 23:59 UTC.


The scheduled maintenance is now underway. We'll keep you updated on our progress.


Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service starting on July 19, 2022 and ending on July 22, 2022. All maintenance will occur between 18:00 and 06:00 local data center time.


  • Expect each site to be unavailable for 30 seconds or less, during the off business-hours maintenance window.

Important notes

  • No IP address changes will occur with this maintenance.
  • IPsec: In order to lessen the 30 second outage off business hours, customers should have dead peer detection (DPD) enabled and a tunnel monitor configured.
  • WSS Agent, Unified Agent, SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
  • Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.


Information about the WSS ingress and egress IP addresses can be found at https://knowledge.broadcom.com/external/article/167174/data-center-ip-addresses-for-web-securit.html.

If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://status.broadcom.com

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
      • Bogota, Colombia (GCOBO)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Delhi, India (GINDE)
      • Hong Kong (GCNHK)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Copenhagen, Denmark (GDKCP)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Milan, Italy (GITMI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA)
      • Stockholm, Sweden (GSESK)
      • Zurich, Switzerland (GCHZU)
    • Point of Presence (POP) - Africa
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)