Resolved
Resolved
After 9 hours and 57 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 28 minutes

We are no longer experiencing issues with Tokyo (GJPTK11) data center. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 8 minutes

We are in the process of applying a workaround to restore service. We will provide updates as new information becomes available.

Investigating

We are currently aware that some customers connecting via WSS Agent to the Tokyo (GJPTK11) data center may experience decreased performance or latency from the service.

We are currently investigating and will provide updates as soon as new information becomes available.

Began at:

Affected components