Resolved
Resolved
After 2 hours and 39 minutes

We have monitored the service for stability and this incident shall now be closed.

Monitoring
After 40 minutes

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified
After 16 minutes

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are currently investigating an issue with Cloud Traffic Controller (CTC). A subset of customers using WSS Agent may experience service interruption if their CTC connect list is not cached with routing information. All other connections methods continue to be fully operational.

We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the service is functioning as normal.

Began at:

Affected components