Cloud Traffic Controller (CTC) Routing Issue

We have monitored the service for stability and this incident shall now be closed.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are currently investigating an issue with Cloud Traffic Controller (CTC). A subset of customers using WSS Agent may experience service interruption if their CTC connect list is not cached with routing information. All other connections methods continue to be fully operational.

We are currently investigating the cause of this issue and will provide updates as new information becomes available. All other aspects of the service is functioning as normal.