Cloud SWG: Portal Maintenance September 27, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform Cloud SWG Portal maintenance on September 27, 2024, at 21:00 UTC, for a duration of 4 hours.

Features and Improvements

• The TLS certificates for portal.threatpulse.com and cloudswg.symantec.com will change to Digicert's Global Root G3 signer, originally Digicert's Global Root G2, for enhanced security.
• To prevent users from receiving repeated login prompts, the WSS Agent preserves the logged-in SAML session across reconnections.
• A new troubleshooting and forensic tool called Event Viewer is available for public preview. Event Viewer is intended to assist administrators while troubleshooting network and policy issues. It offers a new information-rich view, text based queries for speed, and other enhancements. New features can be expected monthly during the preview period.

Impact

• During the maintenance period, administrators might need to re-authenticate to the portal.
• Real-time traffic filtering will not be impacted by this maintenance.
• Active log download sessions might experience a brief disruption. If this occurs, download the log again.
• Expect intermittent portal availability and existing authenticated portal sessions to be ended.
• Customers using Management Center jobs to update Universal Policy Enforcement (UPE) policy might see the connection terminated and re-established. During the maintenance period, UPE policy push will be unavailable. All previously configured policies will remain active.

Support

Questions? Contact technical support by visiting: https://support.broadcom.com/security

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com