Resolved

We have monitored the service for stability and this incident shall now be closed.

Update

We are continuing to monitor the service for stability and will provide an update as soon as new information is available.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are aware of customers using Cloud SWG - CASB integration currently experiencing slowness with the service in the US-East region. We are actively investigating this issue.

This issue is only impacting CASB Gateway Interconnect component and all other Cloud SWG services remain fully operational.

We will provide updates as new information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Columbia, South Carolina (GUSCO)
      • Montreal, Canada (GCAMO)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
    • Global Services
      • CASB Gatelets