Cloud SWG POP Upgrade: Paris

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

We are pleased to announce that the Paris Localization Zone (GFRPA) will be upgraded to a compute point-of-presence (POP) in Paris. The new POP, GFRVE, is engineered to service customers in France and the surrounding region. GFRVE is hosted in the Google Cloud region europe-west9 in Paris. It will be available on September 25, 2024.

Impact

This upgrade requires some IP changes, please carefully review the information below to avoid disruption of service.

New POP GFRVE General Availability Date: September 25, 2024

GFRPA Decommission Date: October 23, 2024

Ingress IP Addresses:

• 199.116.172.1 - NEW September 25, 2024 (GFRVE)
• 46.235.153.164 - TO BE RETIRED October 23, 2024 (existing GFRPA ingress IP address)

Egress IP Addresses:

• 199.116.172.0/25 - NEW September 25, 2024 (GFRVE)
• 46.235.153.0/24 - TO BE RETIRED October 23, 2024 (existing GFRPA egress IP range)
• 168.149.163.0/24 - TO BE RETIRED October 23, 2024 (existing GFRPA egress IP range)
• 148.64.19.0/24 - TO BE RETIRED October 23, 2024 (existing GFRPA egress IP range)

Required Action

Prior to the General Availability Date: September 25, 2024

• Firewall rules regulating connectivity to/from your network to Cloud SWG should be adjusted to allow traffic to pass to the NEW IP networks listed above.
• Third party applications that regulate connections by source IP address should be updated to accept connections from the NEW egress IP networks listed above to ensure traffic proxied through Cloud SWG can reach the application.
• Auth Connector must be able to communicate with all egress ranges listed above on TCP 443, where applicable.

Failure to make these changes could prevent users from connecting to Cloud SWG, accessing third party web applications, or authenticating against the service using the Auth Connector (where applicable).

• IPsec: Customers must update their tunnel configurations to point to the NEW ingress IP address before October 16, 2024. This change can be made after September 25, 2024.
• WSS Agent, Symantec Enterprise Agent: Traffic from all supported agents will be automatically directed to the new POP where appropriate. No action is required.
• Explicit proxy, proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected to the new POP. No customer action is required.
• Regardless of the connection method, any configuration pointing to a specific POP hostname or IP address (not recommended) must be manually switched to the new POP prior to the decommissioning date to avoid an outage.

Please visit this KB article for a full list of IP networks used by Cloud SWG.

Technical Support

Experiencing issues? Contact technical support by visiting here.

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