Cloud SWG: General Product Maintenance (Multiple Americas POPs) August 27 - September 12, 2024

The maintenance is now complete. Thanks for your patience.

Update

Please note that the scheduled maintenance has been successfully completed for the following POPs:

• Sao Paulo, Brazil (GBRSP)
• Bogota, Colombia (GCOBO)
• Mexico City, Mexico (GMXMC)

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform general maintenance to the Cloud SWG Service on São Paulo, Bueno Aires, Bogota, Mexico City, Montreal, Los Angeles, Dallas, Ashburn POPs on August 27, 2024, starting at 02:00 UTC and completing on September 12, 2024 at 07:00 UTC. Please see below for the exact maintenance window by location.

Carefully review the information below to avoid disruption of service.

Impact

Expect the site to be completely unavailable during the maintenance window.

IP address maintenance will be performed as part of this maintenance. If you have restrictive access policies and allow our existing network ranges you won't be impacted. Please review our best practices and published network ranges in the following article https://knowledge.broadcom.com/external/article/167174.

Timing

• GBRSP : Aug 27, 2024 0200 UTC - Aug 27, 2024 0700 UTC
• GCOBO : Sep 4, 2024 0200 UTC - Sep 4, 2024 0700 UTC
• GMXMC: Sep 5, 2024 0200 UTC - Sep 5, 2024 0700 UTC
• GARBA : Sep 6, 2024 0200 UTC - Sep 6, 2024 0700 UTC
• GCAMO : Sep 9, 2024 0200 UTC - Sep 9, 2024 0700 UTC
• GUSLA : Sep 10, 2024 0200 UTC - Sep 10, 2024 0700 UTC
• GUSDA : Sep 11, 2024 0200 UTC - Sep 11, 2024 0700 UTC
• GUSAS : Sep 12, 2024 0200 UTC - Sep 12, 2024 0700 UTC

Required Action by Connection Method

• IPsec: Switch to your secondary tunnel prior to the maintenance window.
• Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.
• Agent: no actions required.
  

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com/services/cloud-secure-web-gateway.