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The Washington, DC (GUSAS) Cloud SWG site will undergo a data center failover test beginning on September 24, 2024 starting at 23:00 UTC, lasting for a duration of up to 36 hours. Failover testing is conducted on a regular basis to ensure the platform can gracefully handle a real outage. Carefully review the information below to avoid disruption of service.
Timing
Impact
The following describes what happens to connected clients during the testing window, based on access method:
Cloud SWG Washington (GUSAS) egress IP ranges (provided for convenience; there are no changes):
Cloud SWG Des Moines (GUSDM) egress IP ranges (provided for convenience; there are no changes):
Please reference this KB article for all Cloud SWG data center IP ranges.
Required Action
Prior to September 24, 2024, please ensure that your agents can connect to any Cloud SWG data center to maximize failover opportunities. Although most agents will fail over to Melbourne, some may failover to other data centers for various reasons. Failure to make these changes could prevent users from connecting to Cloud SWG, accessing third party web applications, or authenticating against the service using the Auth Connector (where applicable).
Technical Support
Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.
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