Cloud Portal Login Errors: Multiple Products

We have monitored the service for stability and this incident shall now be closed.

On May 6, 2025 between 12:05 and 12:54 UTC, customers in all regions may have experienced errors logging into the Cloud Portal for the below products in addition to CloudSOC CASB:

• Symantec Endpoint Security
• Cloud SWG
• Carbon Black Cloud

The issue is resolved as of 12:54 UTC. We continue to monitor the service for stability and will provide updates as more information becomes available.

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

We are currently investigating an issue with CloudSOC CASB. Customers in the EU and US using Broadcom login may experience errors logging into the portal.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.