October 2021

28 October 2021

Resolved Ended:

Risk Assessment unavailable for Transaction Manager Silos - Resolved

Arcot confirms that between 06:50 GMT and 06:53 GMT on 28 October 2021, the Risk Analytics component of Arcot for Issuers was unavailable leading to the serv...

Arcot for Issuers (AfI)
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6 Days without incident

21 October 2021

Resolved Ended:

Increased Socket Timeouts with AMEX

We have noticed an issue in increased socket timeouts accessing the AMEX DS. Our operations team is in engaged and analyzing the matter. We are closely monit...

Arcot for Merchants (AfM)
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1 Days without incident

19 October 2021

Resolved Ended:

Spike in FM Errors in AfDB - Resolved

Arcot confirms to have noticed high transaction failures for AfDB and we have our internal team engaged to restore the service. We shall get back to you with...

Arcot for Digital Banking (AfDB)
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1 Days without incident

17 October 2021

Complete Ended:

Planned Monthly Maintenance October 2021

Arcot will be performing planned maintenance activity between 0000-0800 GMT, 17 October 2021. The previously published window has been extended to accommodat...

Arcot for Issuers (AfI) Arcot for Digital Banking (AfDB)
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1 Days without incident

15 October 2021

Resolved Ended:

High Challenge Failures for Mastercard EMV 3DS Transactions - Resolved

This is to inform you that there is an issue identified where EMV 3DS challenge transactions are failing for Mastercard. Mastercard has confirmed that this i...

Arcot for Issuers (AfI)
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