June 2020

30 June 2020

Complete Ended:

Emergency Maintenance Tokyo, Japan (GJPTK)

Emergency maintenance will be performed in the Tokyo, Japan (GJPTK) WSS location beginning on July 1, 2020, starting at 16:00 UTC. The maintenance will last ...

Point of Presence (POP) - APAC
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29 June 2020

Resolved Ended:

Miami (GUSMI) Data Center Intermittent Connectivity

Customers may experience intermittent disconnects when connecting to the Miami (GUSMI) data center. New customer connections may be redirected to a geographi...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service Announcement - Dubai, UAE (GAEDX2) Data Center Shutdown

As previously announced the Dubai, UAE (GAEDX2) WSS site, formerly known as Dubai (DXB1), will be permanently retired from service on June 28, 2020. Impac...

Point of Presence (POP) - Europe And The Middle East
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28 June 2020

Complete Ended:

Web Security Service Announcement - New Data Center - Dubai, UAE (GAEDX)

As part of the previously announced migration to Google Cloud Platform (GCP), the Symantec Web Security Service Team is pleased to announce a new data cente...

Point of Presence (POP) - Europe And The Middle East
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27 June 2020

Complete Ended:

Emergency Cloud Portal Maintenance

Symantec, a division of Broadcom, will be performing emergency maintenance on the Cloud Portal. Maintenance will start on June 27, 2020, at 01:00 UTC, and is...

Portal & Reporting
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26 June 2020

Complete Ended:

Emergency Maintenance Madrid, Spain (GESMA)

Emergency maintenance will be performed in the Madrid, Spain (GESMA) WSS location beginning on June 27, 2020, starting at 00:00 UTC. The maintenance will las...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Web Security Service Announcement - Capacity Expansion Washington, DC (GUSAS) IP network

Broadcom Web Security Service will add a new IP network for the Washington, DC (GUSAS) data center on June 26, 2020. Content providers and customers will see...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service Announcement - Capacity Expansion Osaka (GJPOS) IP network

Broadcom Web Security Service will add a new IP network for the Osaka (GJPOS) data center on June 26, 2020. Content providers and customers will see connecti...

Point of Presence (POP) - APAC
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Complete Ended:

Web Security Service Announcement - Capacity Expansion San Jose (GUSSC) IP network

Broadcom Web Security Service will add a new IP network for the San Jose (GUSSC) data center on June 26, 2020. Content providers and customers will see conne...

Point of Presence (POP) - Americas
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12 Days without incident

13 June 2020

Complete Ended:

Planned Maintenance in Singapore (GSGRS) Data Center June 12, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Singapore (GSGRS) data center on June 2, 2020, beginning at 13:00 UTC, and ...

Point of Presence (POP) - APAC
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1 Days without incident

11 June 2020

Complete Ended:

Planned Network Maintenance in Johannesburg (JNB2) Data Center June 11, 2020

Scheduled network maintenance will occur in the Johannesburg (JNB2) WSS data center on June 11, 2020, starting at 16:00 UTC and is expected to last up to 2 h...

Point of Presence (POP) - Africa
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7 Days without incident

03 June 2020

Complete Ended:

Planned Network Maintenance in Johannesburg (JNB2) Data Center June 3, 2020

Scheduled network maintenance will occur in the Johannesburg (JNB2) WSS data center on June 3, 2020, starting at 16:00 UTC and is expected to last up to 2 ho...

Point of Presence (POP) - Africa
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02 June 2020

Resolved Ended:

Cloud Portal - Issue with Policy and Locations being applied

We are aware of issues applying new Policy and Locations in the Cloud Portal. We are currently investigating and will provide additional updates as new infor...

Portal & Reporting
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Complete Ended:

Unplanned Maintenance in Osaka (GJPOS) Data Center June 1, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Osaka (GJPOS) data center on June 1, 2020, beginning at 13:00 UTC, and will...

Point of Presence (POP) - APAC
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01 June 2020

Resolved Ended:

WSS Reporting and Logs Issue

We are aware of customers in U.S region experiencing logs and reporting issues either through portal reporting and dashboards or through the customer facing ...

Portal & Reporting
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Resolved Ended:

Reporting Issue

We are currently investigating an intermittent issue serving requests from the Sync API. As a result, a small subset of customers may experience degraded per...

Portal & Reporting
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Complete Ended:

Web Security Service Announcement - New Washington, DC (GUSAS) Data Center

As part of the previously announced final phase of WSS migration to Google Cloud Platform (GCP), the Broadcom Web Security Service Team is pleased to announ...

Point of Presence (POP) - Americas
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Complete Ended:

Upcoming Scheduled Maintenance Notice: May 2020 Google Cloud Platform Migrations

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East
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