April 2025

Complete Ended: 00:30 UTC - 28 April 2025

Cloud SWG: Emergency Maintenance Hong Kong (GCNHK) April 27, 2025

Broadcom will perform emergency maintenance to the Cloud SWG POP in Hong Kong (GCNHK). Timing This maintenance will occur on April 27, 2025 at 22:30 UTC for...

Complete Ended: 17:00 UTC - 27 April 2025

Cloud SWG: High-Risk Isolation Service Update April 27, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Complete Ended: 01:00 UTC - 26 April 2025

Cloud SWG: Portal Maintenance April 25, 2025

Broadcom will perform Cloud SWG Portal Maintenance on April 25, 2025, starting at 21:00 UTC, for a duration of 4 hours. Impact During the maintenance period,...

Point of Presence (POP) - APAC Portal & Reporting Global Services

Complete Ended: 23:59 UTC - 24 April 2025

Cloud SWG: General Infrastructure Maintenance (APAC Region) April 21 - 24, 2025

Broadcom will perform general maintenance on the Cloud SWG infrastructure (APAC region) from April 21, 2025, with a completion date of April 24, 2025. All ma...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 04:00 UTC - 24 April 2025

[Emergency]Cloud SWG: Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA)) POP Maintenance April 23, 2025

Broadcom will perform general maintenance to the Cloud SWG POP in Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA)) on April 23, 2025 at 22:00 UTC, f...

Portal & Reporting Global Services

Complete Ended: 19:00 UTC - 22 April 2025

Cloud SWG: Control Services (CMS, CTC, PFMS) Maintenance April 22, 2025

Broadcom will perform maintenance to the following Cloud SWG Services: Customer Management Service (CMS) Cloud Traffic Controller (CTC) PAC File Management S...

Complete Ended: 13:14 UTC - 22 April 2025

Cloud Management Portal Maintenance April 22, 2025

Broadcom will perform a monthly update on April 22, 2025, starting at 04:30 UTC, for a duration of 8 hours. Impact There is no expected customer impact durin...

Complete Ended: 13:14 UTC - 22 April 2025

Infrastructure Maintenance (Multiple Products) April 22, 2025

Broadcom will be performing a monthly update on April 22, 2025, starting at 04:30 UTC, for a duration of 8 hours. Impact Customers might encounter slow load ...

Complete Ended: 18:00 UTC - 20 April 2025

Cloud SWG: High-Risk Isolation Service Update April 20, 2025

Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service. Timing The maintenance ...

Complete Ended: 17:00 UTC - 20 April 2025

Web Isolation/Cloud SWG: Document Isolation Service Update April 20, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:59 UTC - 17 April 2025

Cloud SWG: General Product Maintenance April 14 - April 17, 2025

Broadcom will perform general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. Timing ...

Resolved Ended: 18:19 UTC - 17 April 2025

Portal Login Issue (Federated Users with Multiple Products)

We are aware of Email Security.cloud customers with federated login enabled and not migrated to the new AuthHub are facing issues while accessing the ClientN...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Global Services

Resolved Ended: 10:37 UTC - 17 April 2025

Cloud SWG: CASB Gatelets Degraded Performance

On April 16, 2025 between 09:20 to 10:15 UTC, Cloud SWG customers sending traffic through the CASB Gatelets service may have experienced latency / decreased ...

Point of Presence (POP) - Americas

Complete Ended: 02:00 UTC - 17 April 2025

Cloud SWG: Service Maintenance (Multiple Americas POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 22:00 UTC, for a duration of 4 hours on the following Cloud SWG POP...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 22:30 UTC - 16 April 2025

Cloud SWG: Service Maintenance (Multiple EMEA POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 19:30 UTC, for a duration of 3 hours on the following Cloud SWG POP...

Complete Ended: 21:00 UTC - 16 April 2025

Cloud SWG: Service Maintenance (Multiple APAC POPs) April 16, 2025

Broadcom will perform maintenance on the Cloud SWG Service on April 16, 2025, starting at 17:00 UTC, for a duration of 4 hours on the following Cloud SWG POP...

Point of Presence (POP) - Americas

Resolved Ended: 20:17 UTC - 15 April 2025

Cloud SWG: Las Vegas, Nevada (GUSLV), Los Angeles, California (GUSLA), Mexico City, Mexico (GMXMC), and Portland, Oregon (GUSPO) POPs Degraded Performance

Customer connections using CASB Services and connecting to the Las Vegas, Nevada (GUSLV), Los Angeles, California (GUSLA), Mexico City, Mexico (GMXMC), and P...

Complete Ended: 17:00 UTC - 14 April 2025

Web Isolation/Cloud SWG: Document Isolation Service Update April 14, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa Portal & Reporting Global Services FedRAMP

15:53 UTC - 14 April 2025

Service Status Page Old URL Retirement

Broadcom Service Status (https://status.broadcom.com/) is a pivotal component of our customer experience to provide enterprise level support. As a trusted ad...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East

Complete Ended: 01:00 UTC - 14 April 2025

[Extended]Cloud SWG: Dedicated IP Service Maintenance - April 10, 2025 - April 14, 2025

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service in the sites listed below between April 10, 2025 and April 12, 2025, for a duration o...

Complete Ended: 17:03 UTC - 11 April 2025

Infrastructure Maintenance (Multiple Products) April 11, 2025

Broadcom will be performing infrastructure maintenance on April 11, 2025, starting at 16:00 UTC, for a duration of 1 hour. Impact There is no expected custom...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 22:43 UTC - 8 April 2025

[Cancelled]Cloud SWG Localization Zone Relocation Announcement Abu Dhabi, UAE (GAEAD) and Manama, Bahrain (GBHMA)

The Localization Zones (LZ) for Abu Dhabi, UAE (GAEAD) and Manama, Bahrain (GBHMA), will be relocated from their respective current homes to the new Cloud SW...

Complete Ended: 12:30 UTC - 8 April 2025

[Extended]Cloud Management Portal Maintenance April 08, 2025

Broadcom will perform backend maintenance on April 8, 2025 starting at 04:30 UTC for a duration of 6 hours. Impact There is no expected customer impact durin...

Complete Ended: 09:00 UTC - 8 April 2025

[Rescheduled]Infrastructure Maintenance (Multiple Products) April 08, 2025

Broadcom will be performing infrastructure maintenance on April 4, 2025, starting at 20:00 UTC for a duration of 3 hours. Products/Services: Cloud Secure We...

Complete Ended: 23:59 UTC - 7 April 2025

Cloud SWG Maintenance (FedRAMP Infrastructure) April 3 - 7, 2025

Broadcom will perform Cloud SWG Maintenance for FedRAMP Infrastructure on April 3 2025, starting at 00:00 UTC and completing on April 7, 2025 at 23:59 UTC. A...

FedRAMP

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East

Complete Ended: 23:00 UTC - 7 April 2025

[Extended]Cloud SWG: Dedicated IP Service Maintenance April 03, 2025 - April 07, 2025

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service in the sites listed below between April 3, 2025 and April 5, 2025, for a duration of ...

Complete Ended: 17:00 UTC - 6 April 2025

Web Isolation/Cloud SWG: Document Isolation Service Update April 6, 2025

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance is part of our continuo...

Complete Ended: 22:00 UTC - 4 April 2025

[Rescheduled]Cloud SWG: Dedicated IP Service Maintenance Singapore (GSGRS) POP April 04, 2025

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service in Singapore (GSGRS) POP on April 05, 2025, starting at 17:00 UTC, for a duration of ...

Complete Ended: 01:00 UTC - 4 April 2025

Cloud SWG: Reporting Infrastructure Maintenance (US Region) April 03, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (US region) to improve stability and continue to optimize the service. Th...

Complete Ended: 22:00 UTC - 3 April 2025

Cloud SWG: Reporting Infrastructure Maintenance (EU Region) April 03, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (EU region) to improve stability and continue to optimize the service. Th...

Complete Ended: 18:00 UTC - 3 April 2025

Cloud SWG: Reporting Infrastructure Maintenance (APAC Region) April 3, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (APAC region) to improve stability and continue to optimize the service. ...

Complete Ended: 23:59 UTC - 1 April 2025

Cloud SWG Announcement: Policy-Based Routing Service Maintenance April 01, 2025

Broadcom will perform maintenance to the Cloud SWG Policy-Based Routing (PBR) service for the Mumbai, India (GINMU) POP. During this maintenance event, PBR w...

Complete Ended: 18:00 UTC - 1 April 2025

Cloud SWG: Reporting Infrastructure Maintenance (APAC Region) April 01, 2025

Broadcom will perform general maintenance on the Cloud SWG reporting infrastructure (APAC region) to improve stability and continue to optimize the service. ...