April 2023

Complete Ended: 17:00 UTC - 27 April 2023

Cloud SWG: Indonesia (GIDJK11) Datacenter Maintenance April 27, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Indonesia (GIDJK11) Datacenter on April 27, 2023 starting at 12:00 UTC, for a duration of 5 ...

Complete Ended: 09:30 UTC - 27 April 2023

Cloud SWG: Toronto (GCATO2) Datacenter Maintenance April 27, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Toronto (GCATO2) Datacenter on April 27, 2023 starting at 04:30 UTC, for a duration of 5 hou...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Resolved Ended: 03:07 UTC - 27 April 2023

Website Categorisation Issue

We are aware of an issue with some websites being falsely blocked as suspicious for customers using WSS Agent or IPSec connection methods. Our engineering te...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 01:03 UTC - 27 April 2023

Cloud SWG: Abu Dhabi (GAEAD1) Datacenter Maintenance April 26, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Abu Dhabi (GAEAD1) Datacenter on April 26, 2023 starting at 20:00 UTC, for a duration of 5 h...

Complete Ended: 00:00 UTC - 27 April 2023

Cloud SWG: Delhi (GINDE1) Datacenter Maintenance April 26, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Delhi (GINDE1) Datacenter on April 26, 2023 starting at 14:00 UTC, for a duration of 5 hours...

Complete Ended: 20:01 UTC - 26 April 2023

Cloud SWG: Hong Kong (GCNHK1) Datacenter Maintenance April 26, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Hong Kong (GCNHK1) Datacenter on April 26, 2023 starting at 18:00 UTC, for a duration of 2 h...

Complete Ended: 15:30 UTC - 26 April 2023

Cloud SWG: Portland (GUSPO1) Datacenter Maintenance April 26, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Portland (GUSPO1) Datacenter on April 26, 2023 starting at 04:30 UTC, for a duration of 5 ho...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 01:00 UTC - 26 April 2023

Cloud SWG: Oslo (GNOOS1) Datacenter Maintenance April 25, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Oslo (GNOOS1) Datacenter on April 25, 2023 starting at 20:00 UTC, for a duration of 5 hours....

Complete Ended: 17:00 UTC - 25 April 2023

Cloud SWG: Tokyo (GJPTK1) Datacenter Maintenance April 25, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Tokyo (GJPTK1) Datacenter on April 25, 2023 starting at 12:00 UTC, for a duration of 5 hours...

Complete Ended: 10:00 UTC - 25 April 2023

Cloud SWG: Las Vegas (GUSLV1) Datacenter Maintenance April 25, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Las Vegas (GUSLV1) Datacenter on April 25, 2023 starting at 05:00 UTC, for a duration of 5 h...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 01:00 UTC - 25 April 2023

Cloud SWG: Dublin (GIEDU1) Datacenter Maintenance April 24, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Dublin (GIEDU1) Datacenter on April 24, 2023 starting at 20:00 UTC, for a duration of 5 hour...

Complete Ended: 22:30 UTC - 21 April 2023

Cloud SWG Reporting Infrastructure Maintenance North America region April 21, 2023

On April 21, 2023, we will be performing general maintenance on the Cloud Secure Web Gateway in North America region reporting infrastructure to improve stab...

Complete Ended: 22:30 UTC - 20 April 2023

Cloud SWG Reporting Infrastructure Maintenance EMEA Region April 20, 2023

On April 20, 2023, we will be performing general maintenance on the Cloud Secure Web Gateway in EMEA region reporting infrastructure to improve stability and...

Complete Ended: 17:01 UTC - 20 April 2023

Cloud SWG: Seoul (GKRSE1) Datacenter Maintenance April 20, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Seoul (GKRSE1) Datacenter on April 20, 2023 starting at 12:00 UTC, for a duration of 5 hours...

Complete Ended: 19:00 UTC - 19 April 2023

Cloud SWG: Hong Kong (GCNHK1) Datacenter Maintenance April 19, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Hong Kong (GCNHK1) Datacenter on April 19, 2023 starting at 17:00 UTC, for a duration of 2 h...

Complete Ended: 17:00 UTC - 19 April 2023

Cloud SWG: Taipei (GTWTA1) Datacenter Maintenance April 19, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Taipei (GTWTA1) Datacenter on April 19, 2023 starting at 12:00 UTC, for a duration of 5 hour...

Complete Ended: 08:30 UTC - 19 April 2023

Cloud SWG: Buenos Aires (GARBA1) Datacenter Maintenance April 19, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Buenos Aires (GARBA1) Datacenter on April 19, 2023 starting at 03:30 UTC, for a duration of ...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 02:00 UTC - 19 April 2023

Cloud SWG: Bucharest (GROBU1) Datacenter Maintenance April 18, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Bucharest (GROBU1) Datacenter on April 18, 2023 starting at 21:00 UTC, for a duration of 5 h...

Complete Ended: 22:30 UTC - 18 April 2023

Cloud SWG Reporting Infrastructure Maintenance APAC region April 18, 2023

On April 18, 2023, we will be performing general maintenance on the Cloud Secure Web Gateway in APAC region reporting infrastructure to improve stability and...

Complete Ended: 13:00 UTC - 18 April 2023

Cloud SWG: Los Angeles (GUSLA1) Datacenter Maintenance April 18, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Los Angeles (GUSLA1) Datacenter on April 18, 2023 starting at 08:00 UTC, for a duration of 5...

Resolved Ended: 12:41 UTC - 18 April 2023

Cloud SWG: Mexico City (GMXMC1) Datacenter Unavailable

The Mexico City (GMXMC1) data center is currently unavailable. This is related to the ongoing maintenance previously communicated here...

Complete Ended: 05:00 UTC - 18 April 2023

Cloud SWG: DLP Cloud Detection and CASB Gatelets Maintenance April 17, 2023

Cloud Secure Web Gateway sites will undergo maintenance on April 17,2023 beginning on 17:00 UTC, lasting for a duration of up to 12 hours. Impact It is ver...

Global Services

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 02:00 UTC - 18 April 2023

Cloud SWG: Copenhagen (GDKCP1) Datacenter Maintenance April 17, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Copenhagen (GDKCP1) Datacenter on April 17, 2023 starting at 21:00 UTC, for a duration of 5 ...

Point of Presence (POP) - Americas Point of Presence (POP) - APAC Point of Presence (POP) - Europe And The Middle East Point of Presence (POP) - Africa

Complete Ended: 23:59 UTC - 17 April 2023

Cloud SWG: General Product Maintenance April 3-17, 2023

Broadcom will be conducting general maintenance to the Cloud SWG Service. During this maintenance event all services will remain operational and available. T...

Complete Ended: 19:00 UTC - 17 April 2023

Cloud SWG: Hong Kong (GCNHK1) Datacenter Maintenance April 17, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Hong Kong (GCNHK1) Datacenter on April 17, 2023 starting at 12:00 UTC, for a duration of 5 h...

Complete Ended: 17:37 UTC - 17 April 2023

Cloud SWG Extended Maintenance Window: Mexico City (GMXMC1) Datacenter Maintenance April 17, 2023

Please be advised that Mexico City (GMXMC1) data center maintenance window has been extended for another 2 hours. This is continuation of the previously anno...

Complete Ended: 12:00 UTC - 17 April 2023

Cloud SWG: Mexico City (GMXMC1) Datacenter Maintenance April 17, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Mexico City (GMXMC1) Datacenter on April 17, 2023 starting at 08:00 UTC, for a duration of 4...

Complete Ended: 00:30 UTC - 15 April 2023

Critical: Cloud SWG Auth Connector Upgrade Required for Customers in China

As previously communicated (https://status.broadcom.com/notices/y0amaopqcuxq9h26-cloud-swg-auth-connector-release-announcement) on February 21, 2023, Auth Co...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 01:00 UTC - 14 April 2023

Cloud SWG: Paris (GFRPA1) Datacenter Maintenance April 13, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Paris (GFRPA1) Datacenter on April 13, 2023 starting at 21:00 UTC, for a duration of 4 hours...

Complete Ended: 18:05 UTC - 13 April 2023

Cloud SWG: Melbourne (GAUME) Datacenter Maintenance April 13, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Melbourne (GAUME) Datacenter on April 13, 2023 starting at 17:00 UTC, for a duration of 4 ho...

Complete Ended: 17:00 UTC - 13 April 2023

Cloud SWG: PAC File Management System (PFMS) Maintenance April 13, 2023

Broadcom is performing maintenance on PAC File Management System (PFMS). Timing The maintenance window will run on April 13, 2023, from 16:00 to 17:00 UTC. I...

Complete Ended: 08:30 UTC - 13 April 2023

Cloud SWG: Portland (GUSPO1) Datacenter Maintenance April 13, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Portland (GUSPO1) Datacenter on April 13, 2023 starting at 04:30 UTC, for a duration of 4 ho...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 00:00 UTC - 13 April 2023

Cloud SWG: Helsinki (GFIHE1) Datacenter Maintenance April 12, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Helsinki (GFIHE1) Datacenter on April 12, 2023 starting at 20:00 UTC, for a duration of 4 ho...

Complete Ended: 18:00 UTC - 12 April 2023

Cloud SWG: Melbourne (GAUME) Datacenter Maintenance April 12, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Melbourne (GAUME) Datacenter on April 12, 2023 starting at 14:00 UTC, for a duration of 4 ho...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 00:00 UTC - 12 April 2023

Cloud SWG: Milan (GITMI1) Datacenter Maintenance April 11, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Milan (GITMI1) Datacenter on April 11, 2023 starting at 20:00 UTC, for a duration of 4 hours...

Resolved Ended: 16:35 UTC - 11 April 2023

Shanghai (ACNSH1, ACNSH2) and Beijing (ACNBJ1, ACNBJ2) Data Center Degraded Performance

We have identified an issue with a subset of customers facing connectivity issues, who are using the old Cloud SWG Pop locations for the Shanghai (ACNSH1) an...

Complete Ended: 09:00 UTC - 11 April 2023

Cloud SWG: Los Angeles (GUSLA1) Datacenter Maintenance April 11, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Los Angeles (GUSLA) Datacenter on April 11, 2023 starting at 05:00 UTC, for a duration of 4 ...

Complete Ended: 23:59 UTC - 10 April 2023

Cloud SWG POP Optimization Announcement: Shanghai (ACNSH1, ACNSH2) and Beijing (ACNBJ1, ACNBJ2)

The Symantec Cloud SWG team is pleased to announce an optimization of our points-of-presence in Shanghai and Beijing to improve connectivity to certain web d...

Complete Ended: 16:30 UTC - 10 April 2023

Cloud SWG: WSS Agent Release Announcement

Broadcom is proud to announce the immediate availability of WSS Agent 9.1.2. To download this version, sign into the Cloud SWG portal and navigate to Connec...

Complete Ended: 14:00 UTC - 10 April 2023

Cloud SWG: Auckland (GNZAU1) Datacenter Maintenance April 10, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Auckland (GNZAU1) datacenter on April 10, 2023 starting at 20:00 UTC, for a duration of 4 ho...

Resolved Ended: 04:43 UTC - 10 April 2023

Cloud SWG: Cloud Portal Unavailable for Partners

We are currently investigating an availability issue with the Cloud Portal. This issue is only impacting Portal access for Partner Accounts. Non-partner base...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 02:00 UTC - 7 April 2023

Cloud SWG: Madrid (GESMA1) Datacenter Maintenance April 6, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Madrid (GESMA) on April 6, 2023 starting at 22:00 UTC, for a duration of 4 hours. No IP addr...

Complete Ended: 15:45 UTC - 6 April 2023

Cloud Secure Web Gateway Emergency Portal Maintenance April 6, 2023

Broadcom will be performing Cloud Secure Web Gateway Emergency Portal Maintenance on April 6, 2023, at 15:15 UTC for a duration of 30 minutes. Impact During ...

Point of Presence (POP) - Europe And The Middle East

Complete Ended: 00:00 UTC - 6 April 2023

Cloud SWG: Frankfurt (GDEFR1) Datacenter Maintenance April 5, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Frankfurt (GDEFR1) Datacenter on April 5, 2023 starting at 20:00 UTC, for a duration of 4 ho...

Complete Ended: 16:00 UTC - 5 April 2023

Cloud SWG: Osaka (GJPOS1) Datacenter Maintenance April 5, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Osaka (GJPOS1) Datacenter on April 5, 2023 starting at 12:00 UTC, for a duration of 4 hours....

Resolved Ended: 15:53 UTC - 5 April 2023

Cloud SWG: Singapore (GSGRS1) Data Center Degraded Performance

We are aware of an issue post completion of maintenance work in Singapore data center. Customers may experience degraded performance with interconnect traffi...

Complete Ended: 00:30 UTC - 5 April 2023

[Emergency] Cloud SWG: Singapore (GSGRS1) Datacenter Maintenance April 4, 2023

Broadcom will be conducting emergency maintenance to Cloud SWG Services in Singapore (GSGRS1) Datacenter on April 4, 2023 starting at 22:30 UTC, for a durati...

Complete Ended: 22:30 UTC - 4 April 2023

Cloud SWG Reporting Infrastructure Maintenance April 4, 2023

On April 4, 2023, we will be performing general maintenance on the Cloud Secure Web Gateway reporting infrastructure to improve stability and continue to opt...

Complete Ended: 20:00 UTC - 4 April 2023

Cloud SWG: Singapore (GSGRS1) Datacenter Maintenance April 4, 2023

Broadcom will be conducting maintenance to Cloud SWG Services in Singapore (GSGRS1) Datacenter on April 4, 2023 starting at 16:00 UTC, for a duration of 4 ho...

Complete Ended: 01:00 UTC - 1 April 2023

Cloud Secure Web Gateway Portal Maintenance March 31, 2023

Broadcom will be performing Cloud Secure Web Gateway Portal Maintenance on March 31, 2023, at 21:00 UTC for a duration of 4 hours. Impact During the maintena...