April 2020

30 April 2020

Complete Ended:

Web Security Service Announcement - Singapore, (GSGRS) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - APAC
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Complete Ended:

Rescheduled - Update to Osaka, Japan (KIX1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - APAC
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Resolved Ended:

Hong Kong (GCNHK) IPSec Connections Decreased Performance

We are currently investigating an issue in the Hong Kong (GCNHK) data center where customers’ IPSec connections may experience decreased performance. We will...

Point of Presence (POP) - APAC
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Complete Ended:

Web Security Service Announcement - Hong Kong (HKG2) Data Center Migration

As part of the previously announced to Google Cloud Platform (GCP), the Hong Kong (HKG2), WSS site will be migrated on April 29, 2020 starting at 15:00 UTC. ...

Point of Presence (POP) - APAC
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29 April 2020

Complete Ended:

Update to Sydney, Australia (SYD1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - APAC
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Resolved Ended:

Policy Update And New Location Creation Issue

Customers are currently unable to add locations or update policies within the Web Security Service Cloud Portal. We are investigating this issue and will pro...

Portal & Reporting
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Complete Ended:

Web Security Service Announcement - Milan, Italy (GITMI) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - Europe And The Middle East
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28 April 2020

Resolved Ended:

Software Download Licensing Unreachable

We are aware of an issue with downloading software from the Web Security Service Portal. We are currently investigating the issue and will provide additional...

Portal & Reporting
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Resolved Ended:

Cloud Portal Intermittently Unavailable

We are aware of an issue with the Web Security Service Cloud Portal being intermittently unavailable. During this time, customers may experience intermittent...

Portal & Reporting
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Complete Ended:

WSS Unplanned Maintenance of the Sync API Service April 27, 2020

Symantec, a division of Broadcom, will be performing unplanned maintenance of the Sync API service on April 27, 2020, starting at 20:45 UTC, and is expected ...

Portal & Reporting
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27 April 2020

Resolved Ended:

Cloud Portal Intermittently Unavailable

On April 27, 2020, between 15:30 UTC and 16:30 UTC, some customers May have experienced intermittent issues accessing the Web Security Service Cloud Portal. ...

Portal & Reporting
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Resolved Ended:

WSS Cloud Portal Unavailable

The Web Security Service Cloud Portal is currently unavailable. We are working on resolving this issue on priority. We will provide additional updates as new...

Portal & Reporting
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26 April 2020

Complete Ended:

Updated: Planned Network Maintenance Notice Middlesex, UK April 26, 2020

Updated Schedule Scheduled network maintenance will occur in the Middlesex, UK (LHR1) WSS data center on April 26, 2020, starting at 14:00 UTC and is expecte...

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Updated: Planned Network Maintenance Notice Sydney, Australia (SYD1) April 26, 2020

Updated Schedule Scheduled network maintenance will occur in the Sydney, Australia (SYD1) WSS data center on April 26, 2020, starting at 14:00 UTC and is exp...

Point of Presence (POP) - APAC
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25 April 2020

Complete Ended:

Update to Miami, Florida (MIA2) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - Americas
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Resolved Ended:

Mumbai (GINMU) Data Center Unavailable

The Mumbai (GINMU) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availa...

Point of Presence (POP) - APAC
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24 April 2020

Complete Ended:

Update to Osaka, Japan (KIX1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - APAC
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Resolved Ended:

WSS - Reporting Service Issue

Since April 23, 2020, at 21:38 UTC, Reporting service in the US is experiencing an outage. While the Reporting service is still working, the data is not bein...

Portal & Reporting
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Resolved Ended:

Mumbai (GINMU) Data Center Unavailable

As of 08:05 UTC the Mumbai (GINMU) data center is unavailable. We are investigating the issue and will provide additional updates as new information becomes ...

Point of Presence (POP) - APAC
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Resolved Ended:

WSS - Web Isolation Interconnect Service Issue

We are aware that the Web Isolation Interconnect Service may be unavailable for a subset of customers. We are investigating the issue and will provide additi...

Global Services
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Complete Ended:

Update to Madrid, Spain (MCV1) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - Europe And The Middle East
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Complete Ended:

Update to Sao Paulo, Brazil (GBRSP) Data Center Migration

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Point of Presence (POP) - Americas
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23 April 2020

Resolved Ended:

WSS - Reporting Service Issue

Since April 21, 2020, at 17:25 UTC, Reporting service in the US is experiencing an outage. While the reporting service is still working, the data is not bein...

Portal & Reporting
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Complete Ended:

Web Security Service Announcement - Miami Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Miami, Florida WSS site will be migrated on April 24, 2020 starting at 20:...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service Announcement - Osaka Data Center Migration

As part of the previously announced migration to Google Cloud Platform (GCP), the Osaka, Japan WSS site will be migrated on April 24, 2020 starting at 14:00...

Point of Presence (POP) - APAC
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Complete Ended:

Web Security Service Announcement - Capacity Expansion for Sao Paulo (GBRSP) Data Center

As part of the previously announced migration to Google Cloud Platform (GCP), additional capacity will be added to the Sao Paulo, Brazil (GBRSP) site on Ap...

Point of Presence (POP) - Americas
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22 April 2020

Resolved Ended:

Mumbai (GINMU) Data Center Unavailable

The Mumbai (GINMU) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availa...

Point of Presence (POP) - APAC
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21 April 2020

Complete Ended:

Web Security Service Announcement - Capacity Expansion for Seattle, Washington (GUSSE) Data Center

As part of the previously announced migration to Google Cloud Platform (GCP), additional capacity will be added to the Seattle, Washington (GUSSE) site on A...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service Announcement - Seattle (GUSSE) IP network

As part of the previously announced migration to Google Cloud Platform (GCP), Broadcom Web Security Service will add a new IP network for the new Seattle (GU...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service Announcement - United Arab Emirates (GAEDX) IP network

Service Statement The Broadcom Web Security Service will add a new IP network for a new United Arab Emirates data center designated (“GAEDX”) data center on ...

Point of Presence (POP) - Europe And The Middle East
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3 Days without incident

17 April 2020

Resolved Ended:

San Jose (GUSSC) Data Center Unavailable

The San Jose (GUSSC) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes avai...

Point of Presence (POP) - Americas
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Complete Ended:

Web Security Service - Upcoming Scheduled Maintenance Announcement Seattle (GUSSE)

Scheduled maintenance will occur in the Seattle (GUSSE) WSS data center on April 17, 2020 starting at 01:00 UTC and is expected to last up to 1 hour. Impact ...

Point of Presence (POP) - Americas
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16 April 2020

Complete Ended:

Web Security Service - Upcoming Scheduled Maintenance Announcement Taiwan (GTWTA)

Scheduled maintenance will occur in the Taiwan (GTWTA) WSS data center on April 16, 2020 starting at 15:00 UTC and is expected to last up to 1 hour. Impact T...

Point of Presence (POP) - APAC
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4 Days without incident

11 April 2020

Resolved Ended:

Web Security Service Cloud Portal Unavailable

We are currently investigating an availability issue with the Web Security Service Cloud Portal and are currently working on resolving it as quickly as possi...

Portal & Reporting
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Complete Ended:

WSS Unplanned Network Maintenance April 11, 2020

As part of the previously announced Google Cloud Platform (GCP) migration, unplanned network maintenance will occur in WSS data centers globally on April 11...

Point of Presence (POP) - Americas Point of Presence (POP) - Africa
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10 April 2020

Complete Ended:

Web Security Service Maintenance Announcement

We will be conducting general maintenance to implement a number of improvements to security and customer experience of the Web Security Service. During this ...

Point of Presence (POP) - Africa
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2 Days without incident

07 April 2020

Resolved Ended:

WSS - Web Isolation Interconnect Service Unavailable

The Web Isolation Interconnect Service is currently unavailable. We are investigating the issue and will provide additional updates as new information become...

Global Services
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