Symantec.cloud customer portal incident

Since 19:05 UTC issues with the ClientNet customer portal have been resolved. This will be the final update for this incident.

Buenos Aires Data Center Unavailable

On July 27, 2018, at approximately 20:11 UTC, the Buenos Aires data center had a service disruption and customer connections were redirected to another geogr...

Emergency Maintenance for the Tokyo Data Center

On July 27th 2018, at approximately 17:00 UTC, the third party vendor providing network service to the Tokyo data center performed emergency software mainten...

Shanghai Data Center Increased Latency or intermittent connectivity

Services are fully restored in the Shanghai data center and there is no further impact to customers. This incident is resolved.

CWP Portal Login Slowness

We have resolved the previously reported symptoms. The service is fully restored and this incident is now resolved.

Amsterdam Data Center Intermittent Connectivity

Services are fully restored in the Amsterdam data center and there is no further impact to customers. This incident is resolved.

London South Data Center Latency

Services are fully restored in the London South data center and there is no further impact to customers. This incident is resolved.

Buenos Aires Data Center Unavailable

On July 23, 2018, at approximately 18:12 UTC, the Buenos Aires data center went offline. As of 18:38 UTC, this issue has been resolved and service is fully r...

CWP Portal Login Errors

The underlying issue has been resolved and the service is now fully functional.

SEP 14.1 Cloud Console Portal Login Errors

This incident has been resolved.

Johannesburg, South Africa - Global Monitoring Point Disruption

This incident has been resolved.

Unified Agent and Authentication Connector Download Disruption

This incident has been resolved.

Madrid Connectivity Failures

On July 18, 2018, between 13:00 UTC to 13:04 UTC some customer connections to the Madrid data center may have experienced connectivity failures. We can confi...

Milan Data Center Latency

We have confirmed this incident is now resolved and the service is fully operational.

Customers connections to the Sao Paulo data center may be experiencing reduced performance.

We have confirmed this incident is now resolved and the service is fully operational.

Customer connections to the Shanghai data center may have experienced loss of connectivity on July 13, 2018

On July 13, 2018, at approximately 01:10 UTC customer connections to the Shanghai data center may have experienced loss of connectivity. New customer connec...

Email Delays in NAM Region

We have confirmed this incident is now resolved and the service is fully operational.

Email Delivery Issue to Hotmail.com and Outlook.com

As of July 8 there has been no re-occurrence of the issues. We have confirmed service is fully restored. This incident is now resolved.

Mexico City Site Unavailable

We have resolved the previously reported concern with the connectivity issue with out Data Center in Mexico City.

OCSP Errors when Browsing Websites

We have confirmed the incident is resolved and users should no longer experience OCSP errors related to this disruption.