April 2019

Unplanned Maintenance Scheduled for April 30, 2019

Symantec is performing maintenance of the Symantec Cloud Marketplace, beginning April 30, 2019, starting at 23:00 UTC, for a duration of 45 minutes.. Impact ...

Maintenance Announcement - Deployment release 6.10.5.1

As previously communicated on April 1, 2019, Symantec is performing a service-wide deployment of the Web Security Service 6.10.5.1 release, which started on ...

Network Maintenance in Sydney Data Center April 30, 2019

Network maintenance will occur in our Sydney data center on April 30, 2019, starting at 12:00 UTC and is expected to last up to 6 hours. Impact There will be...

Global Monitoring Point Maintenance (Shanghai, China)

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Shanghai, China location. The planned m...

Network Maintenance in Washington DC Data Center April 29, 2019

Network maintenance will occur in our Washington DC data center on April 29, 2019, starting at 21:00 UTC and is expected to last up to 2 hours. Impact No imp...

VMware Cloud on AWS Production Service Scheduled Maintenance

Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment. Start : April 29, 2019 06:30 AM UTC End ...

Planned Maintenance on April 28, 2019

On April 28, 2019 at 18:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Europe, Middle East & Africa), for a duration ...

PSC Scheduled Database Maintenance

We will be undergoing scheduled maintenance during this time.

Maintenance Scheduled for April 28, 2019

Symantec is performing maintenance of the Symantec Cloud Marketplace and Testing Stage Marketplace, beginning April 28, 2019, starting at 5:00 UTC, for a dur...

Planned Maintenance on April 28, 2019

On April 28, 2019 at 06:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Americas region), for a duration of 1 hour. Impact...

Extended Unplanned Network Maintenance in Shanghai Data Center April 26, 2019

Unplanned network maintenance will occur in our Shanghai data center on April 26, 2019, that is expected to last up to 2 hour. This is an extension of the pr...

Web Security Service Announcement - New Toronto IP Network and VIP

This message is to inform you about the transition to a new IP Network in Toronto, including a new VIP. This new VIP is available today, February 26, 2019, a...

Unplanned Network Maintenance in Shanghai Data Center April 26, 2019

Unplanned network maintenance will occur in our Shanghai data center on April 26, 2019, that is expected to last up to 1 hour. Impact No impact is expected S...

Maintenance Scheduled for April 26, 2019

Symantec is performing maintenance of the Symantec Cloud Testing Stage Marketplace outside our normal schedule. This unplanned maintenance will begin April 2...

Network Maintenance in Munich Data Center April 26, 2019

Network maintenance will occur in our Munich data center on April 26, 2019, starting at 16:00 UTC and is expected to last up to 2 hours. Impact No impact exp...

Network Maintenance in Madrid Data Center April 26, 2019

Network maintenance will occur in our Madrid data center on April 26, 2019, starting at 17:00 UTC and is expected to last up to 2 hours. Impact No impact exp...

Network Maintenance in Mumbai Data Center April 26, 2019

Network maintenance will occur in our Mumbai data center on April 26, 2019, starting at 12:30 UTC and is expected to last up to 48 hours. Impact No impact ex...

Network Maintenance in New York Data Center April 25, 2019

Network maintenance will occur in our New York data center on April 25, 2019, starting at 22:00 UTC and is expected to last up to 6 hours. Impact There will ...

VMware Cloud on AWS Production Service Scheduled Maintenance

Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment. Start Time : April 26, 2019 00:00 AM UTC ...

Network Maintenance in Buenos Aires Data Center April 24, 2019

Network maintenance will occur in our Buenos Aires data center on April 24, 2019, starting at 21:00 UTC and is expected to last up to 6 hours. Impact There w...

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

VMware Cloud on AWS Production Service Scheduled Maintenance

Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment. Start : April 25, 2019 00:30 AM UTC End ...

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Network Maintenance in Mumbai Data Center April 23, 2019

Network maintenance will occur in our Mumbai data center on April 23, 2019, starting at 15:30 UTC and is expected to last up to 6 hours. Impact There will be...

VMware Cloud Backend Service Scheduled Maintenance

Please be advised that VMware Cloud backend service team engineers will be performing planned maintenance on the Service as part of Platform upgrade.Logging ...

Unplanned Maintenance for NAM and EMEA Service on April 22, 2019

Symantec is performing an unplanned maintenance of Email Security.Cloud service in the NAM and EMEA region beginning April 22, 2019, starting at 00:00 UTC, f...

ClientNet Portal and API Maintenance on April 20, 2019

Symantec is performing maintenance of the customer portal ClientNet beginning April 20, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note t...

Maintenance Scheduled for April 20, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Marketplace beginning April 20, 2019 starting at 01:00 UTC, for a duration of 4 hours. Impact ...

New IP Network for Bucharest

Later this month, the Symantec Web Security Service Team will be announcing a new data center in Bucharest. This data center will be announced with a new VIP...

Unplanned Maintenance for NAM and EMEA Service on April 19, 2019

Symantec is performing an unplanned maintenance of Email Security.Cloud service in the NAM and EMEA region beginning April 19, 2019, starting at 00:00 UTC, f...

Portal Restart

We'll be conducting a brief failover of the WSS Portal. Active administrators may need to re-authenticate during the process. This will last for the next 10 ...

Portal Maintenance for NAM Infrastructure April 19, 2019

Symantec is performing maintenance of EDR Portal in the NAM region beginning April 19, 2019, starting at 09:00 UTC, for a duration of 4 hours. Impact During...

VMC-DRaaS Production Push

Please be advised that the VMC Team will be performing Scheduled maintenance on the VMware Site Recovery service on the Production environment. Start : Apri...

VMware Cloud on AWS Production Service Scheduled Maintenance

Please be advised that VMware Cloud on AWS will be performing scheduled maintenance on the production environment. Start : April 19, 2019 07:30 AM UTC End ...

Portal Maintenance for EMEA Infrastructure April 19, 2019

Symantec is performing maintenance of EDR Portal in the EMEA region beginning April 19, 2019, starting at 03:00 UTC, for a duration of 3 hours. Impact Durin...

Maintenance scheduled for April 19, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Testing Stage Marketplace beginning April 19, 2019 starting at 01:00 UTC, for a duration of 4 ...

Planned Network Insight service upgrade will cause the service to be unavailable.

Team is upgrading Network Insight service for a better experience to users. As part of this activity, the service will not be available. Start Time: Thursday...

VMware Log Intelligence Production - Scheduled Maintenance

Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users m...

New IP Network for Zurich

Later this month, the Symantec Web Security Service Team will be announcing a new data center in Zurich. This data center will be announced with a new VIP, w...

VMC-DRaaS Production Push

Please be advised that VMware Cloud on AWS team will be performing a scheduled maintenance on production environment. Start : April 16, 2019 09:00 AM UTC E...

VMware Cloud Service scheduled maintenance

VMware Cloud Services support engineers will be performing scheduled maintenance work on the Production environment. Start : April 15, 2019 07:30 AM UTC En...

VMware Cloud Backend Service Scheduled Maintenance

Please be advised that VMware Cloud Services team will be performing maintenance in Production. Start : April 15, 2019 06:40 AM UTC End : April 15, 2019 08...

New IP Network for Miami

In April, the Symantec Web Security Service Team will be announcing a new data center in Miami. This data center will be announced with a new VIP and will ev...

Scheduled Maintenance on April 14, 2019

On April 14, 2019 at 07:00 UTC Symantec is performing planned maintenance of Symantec Endpoint Protection Mobile, for a duration of 30 minutes. Symantec will...

Maintenance Scheduled for April 13, 2019

Symantec is performing maintenance of the Symantec Cloud Marketplace and Testing Stage Marketplace, beginning April 13, 2019, starting at 15:00 UTC, for a d...

Maintenance Scheduled for April 13, 2019

Symantec is performing scheduled maintenance of Symantec Protection Engine beginning April 13, 2019, starting at 15:00 UTC, for a duration of 6 hours. Impact...

Maintenance Scheduled for April 13, 2019

Symantec is performing scheduled maintenance of Symantec Endpoint Protection 14.1/15 Cloud Console (SEP 14.1/15 Cloud Console) beginning April 13, 2019, star...

Maintenance Scheduled for April 13, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance beginning April 13, 2019, starting at 15:00 UTC, for a duration of 6 hours....

Maintenance Scheduled for April 13, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Workload Protection beginning April 13, 2019, starting at 15:00 UTC, for a duration of 6 hours...

AppNeta - Hungary, Budapest Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Hungary, Budapest location. The planne...

Unplanned Maintenance for NAM Infrastructure April 11, 2019

Symantec is performing unplanned maintenance of EDR service in the NAM region beginning April 11, 2019, starting at 20:00 UTC, for a duration of 1 hour. Imp...

Network Carrier Maintenance in Amsterdam Data Center April 11, 2019

Our Network Carrier will be performing maintenance in our Amsterdam data center on April 11, 2019, for a duration of 2 hours. Impact No impact is expected. S...

VMware Log Intelligence Production - Scheduled Maintenance

Please be advised that Log Intelligence engineers will be performing maintenance on the Service as part of platform upgrade. During this maintenance, users m...

VMware Cloud on AWS - Service Push Notification

Please be advised that the VMware Cloud on AWS team will be performing scheduled maintenance on the production environment. Start : April 11, 2019 06:30 AM...

VMware Cloud on AWS - Service Push Notification

Please be advised that VMware Cloud on AWS team will be performing scheduled maintenance on the production environment. Start : April 11, 2019 12:30 AM UTC...

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Queuing system restart

We are restarting a backend queuing system. We expect there to be a minor delay in processing. Processing delay could worst case be 20 minutes. During the ma...

New Dublin Data Center

The Symantec Web Security Service Team is pleased to announce a new data center in Dublin, which will come online today, March 27, 2019. The VIP for Dublin i...

Network Carrier Maintenance in Munich Data Center April 10, 2019

Our Network Carrier will be performing maintenance in our Munich data center on April 10, 2019, for a duration of 2 hours. Impact No impact is expected. Sche...

Network Maintenance in Seoul Data Center April 10, 2019

Network maintenance will occur in our Seoul Data Center on April 10, 2019 starting 17:00 UTC and is expected to last up to 2 hours. Impact No impact expected...

PAC File Management Service IP Change

On April 5, 2019, the Symantec Web Security Service Team will be deploying a software update to the Pac File Management Service (PFMS), which will be reachab...

Scheduled Maintenance for VIP on April 9, 2019

Symantec is performing a planned update of the following components: Authenticator Provisioning Service Authenticator Validation and Management APIs User Val...

Enterprise Monitoring Point Upgrade

Enterprise monitoring points will be upgraded starting from April 8, 2019 between 8pm and 11pm ET until April 11, 2019. This upgrade may result in a gap of u...

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Symantec Endpoint Protection Mobile Scheduled App Deprecation for April 8, 2019

On April 8, 2019, Symantec Endpoint Protection Mobile has scheduled to have old SEP Mobile Android app versions deprecated. Starting March 4, 2019, devices ...

VMware Cloud on AWS Production - Scheduled Maintenance

Please be advised that VMware Cloud on AWS team will be performing maintenance on DRaaS. Start : April 08, 2019 08:00 AM UTC End : April 08, 2019 10:00 AM ...

Web Security Service Maintenance Announcement

We will be conducting general maintenance. During this maintenance event all services will remain operational and available. Timing The maintenance window wi...

Unplanned Portal Maintenance for April 7, 2019

Symantec is performing unplanned maintenance of Symantec Endpoint Protection 15 Cloud Console (SEP 15 Cloud Console) beginning April 7, 2019, starting at 19:...

PSC Scheduled Database Maintenance

We will be undergoing scheduled maintenance during this time.

Unplanned Portal Maintenance for April 7, 2019

Symantec is performing unplanned maintenance of Symantec Endpoint Protection 15 Cloud Console (SEP 15 Cloud Console) beginning April 7, 2019, starting at 17:...

VMware Cloud Services Scheduled Maintenance in Production

VMware Cloud Services support engineers will be performing a scheduled maintenance work on Production environment. Start : April 07, 2019 02:00 AM UTC End...

ClientNet Portal and API Maintenance on April 6, 2019

Symantec is performing maintenance of the customer portal ClientNet beginning March 23, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please note t...

APM - Emergency Maintenance

For customers logging into our application nodes, we have scheduled an emergency maintenance update on Friday, April 5 at 20:00 EST for AppNeta Performance M...

Network Maintenance in Hong Kong Data Center April 5, 2019

Network maintenance will occur in our Hong Kong data center on March 22, 2019 starting at 16:00 UTC and is expected to last up to 2 hours. Impact There will...

Network Maintenance in Chennai Data Center April 5, 2019

Network maintenance will occur in our Chennai Data Center on April 05, 2019, starting at 20:00 UTC and is expected to last up to 1 hour. Impact There will be...

Network Maintenance in Mumbai Data Center April 5, 2019

Network maintenance will occur in our Mumbai Data Center on April 05, 2019 starting at 19:00 UTC and is expected to last up to 1 hour. Impact There will be ...

APM - Emergency Maintenance

For customers logging into app-01 and app-05 application nodes, we have scheduled an emergency maintenance update on Thursday, April 4 at 20:00 EDT for AppNe...

Maintenance for NAM Infrastructure April 4, 2019

Symantec is performing maintenance of EDR service in the NAM region beginning April 5, 2019, starting at 04:00 UTC, for a duration of 16 hours. Impact Durin...

Network Maintenance in Paris Data Center April 4, 2019

Network maintenance will occur in our Paris data center on April 4, 2019 starting at 16:00 UTC and is expected to last up to 2 hours. Impact There will be ...

Maintenance of Email Security.Cloud Data Feed API Infrastructure on April 4, 2019

Symantec is performing planned maintenance of Email Security.Cloud Data Feed API Infrastructure in the all regions beginning April 4, 2019, starting at 03:00...

Main SSL cert update

We will be updating our SSL cert for our main web server. The new SSL cert is signed by same CA as the old one, and we do not anticipate any disruptions.

Maintenance for EMEA Infrastructure April 3, 2019

Symantec is performing maintenance of EDR service in the EMEA region beginning April 4, 2019, starting at 09:00 UTC, for a duration of 7 hours. Impact Durin...