June 2019

Issue with New Enrollments of IOS and Android Devices

We have resolved the issue with new enrollments of IOS and Android devices. This incident is now resolved.

Oslo (OSL1) Data Center Unavailable

On June 28, 2019, between 01:18 UTC and 01:29 UTC, customers may have experienced disconnects from the service when connecting to the Oslo Data Center (OSL1)...

Extended Network Maintenance in Middlesex (LHR1) Data Center

The extended maintenance has been completed.

Tel Aviv (TLV1) Data Center Unavailable

We have resolved the underlying issue impacting the Tel Aviv (TLV1) data center. The data center is fully operational. This incident is now closed.

Degraded performance for app-13 application node

This incident has been resolved.

Beijing (PEK1) Data Center Unavailable

We have resolved the underlying issue impacting the Beijing (PEK1) data center. The data center is fully operational. This incident is now closed.

Munich (MUC1) Data Center Degraded Performance

We have resolved the underlying cause impacting the Munich (MUC1) data center. The data center is fully operational. This incident is now closed.

Tokyo Data Center (HND3) Decreased Performance

On June 23, 2019, between 23:55 UTC and June 24, 2019, 00:10 UTC, some customer connections to the Tokyo Data Center (HND3) may have experienced increased la...

Extended Scheduled Maintenance for June 23, 2019

We have completed the scheduled maintenance. This incident is now resolved.

Extended Scheduled Maintenance for June 23, 2019

We have completed the scheduled maintenance. This incident is now resolved.

Extended Scheduled Maintenance for June 23, 2019

We have completed the scheduled maintenance. This incident is now resolved.

Extended Scheduled Maintenance for June 23, 2019

We have completed the scheduled maintenance. This incident is now resolved.

Extended Scheduled Maintenance for June 23, 2019

We have completed the scheduled maintenance. This incident is now resolved.

Degraded performance for app-01 application node

This incident has been resolved.

Tokyo (HND4) Data Center Unavailable

We have resolved the underlying cause impacting the Tokyo (HND4) data center. The data center is fully operational. This incident is now closed.

Missing alerts for app-05 application node

This incident has been resolved.

Missing Experience data and alerts for some Global Monitoring Points

This incident has been resolved.

Missing data and alerts for app-03 application node

This incident has been resolved. Thank you for your patience!

Osaka Data Center (KIX1) Decreased Performance

On June 20, 2019, between 02:36 UTC and 03:34 UTC, customers may have experienced decreased performance or disconnects from the service when connecting to th...

AppNeta - CN, Wuhan Global Monitoring Point Disruption

Services in the CN, Wuhan area have been restored.

Partial service interruption in US, New York responders

There appears to have been a routing issue with an upstream provider in the US, New York location. This issue has now been resolved.

Chennai (MAA1) Data Center Unavailable

On June 18, 2019, between 09:41 UTC and 09:50 UTC, customers may have experienced a loss of connectivity when connecting to the Chennai (MAA1) data center. T...

Dubai (DXB1) Data Center Unavailable

As of 19:23, UTC we have resolved the underlying cause impacting the Dubai (DXB1) data center. The data center is fully operational. This incident is now clo...

Portal Software Downloads

We have remediated the issue impacting software downloads from the Cloud Portal. This issue is resolved.

Unified Agent Availability

We have corrected the issue with the Unified Agent. This incident is now resolved.

Johannesburg (JNB2) Data Center Unavailable

We have confirmed the Johannesburg (JNB2) data center is fully operational. This incident is now resolved.

Chennai (MAA1) Degraded Performance

We have confirmed the Chennai (MAA1) data center is fully operational. This incident is now resolved.

EDR Portal Intermittently Unavailable

We have confirmed the service is fully operational. This incident is now resolved.

AppNeta - US, New York Global Monitoring Point Disruption

The issue with Global Monitoring Points in US, New York Region has been resolved. We are continuing to monitor the status of this region, and will provide up...

Email Delays

The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident...

AppNeta -TR, Ankara Global Monitoring Point Disruption

This incident has been resolved.

Degraded OPSWAT compliance checks availability

We confirmed the service is fully restored. This incident is now resolved.

DLP Customers Experiencing ICAP Errors

We have resolved the underlying issue causing customers using DLP to experience ICAP errors. This incident is now resolved.

DLP Customers Experiencing ICAP Errors

We have resolved the underlying issue causing customers using DLP to experience ICAP errors. This incident is now resolved.

Washington DC (IAD2) Degraded Performance

Washington DC (IAD2) data center is fully operational. This incident is resolved.

Portal Unavailable

The maintenance has been successfully completed. This incident is now resolved.

Beijing Data Center Unavailable

As of 1:48 UTC this incident is resolved.

Missing Experience DNS monitoring data

The issue has been resolved. There is no data DNS monitoring data loss associated with this incident.

AppNeta Route Visualization network information incident

Start: 19:00 EDT May 27, 2019 End: 14:30 EDT May 28, 2019 Impact: Details in the Network View of the Route Visualization capability of the AppNeta Performan...

Issue with New Enrollments of IOS and Android Devices

We have resolved the issue with new enrolments of iOS and Android devices. This incident is now resolved.

Chennai Data Center Unavailable

On June 3, 2019, between 08:24 UTC and 08:29 UTC, customers may have experienced a loss of connectivity when connecting to the Chennai data center. This issu...

Tel Aviv Data Center Unavailable

On June 2, 2019, between 09:13 UTC and 09:28 UTC, customers may have experienced a loss of connectivity when connecting to the Tel Aviv data center. This iss...

London South Data Center Degraded Performance

We have resolved the reporting issue and the London South data center is fully operational. This incident is now resolved.