VIP - Intermittent Issues with Push notifications on iOS devices

The intermittent issue with Push notifications to iOS devices has been addressed and normal service restored. This incident is resolved.

Email Delivery Delays in NAM Region

The previous reported concern with email delivery in the NAM region has been addressed. The service is fully restored and there is no longer an impact to cus...

DLP Cloud Service for Email: Delays in NAM region

The previous reported concern with email delivery has been addressed. The service is fully restored and there is no longer an impact to customers. This incid...

Tokyo (GJPTK) Data Center Degraded Performance

The Tokyo (GJPTK) data center is fully operational. This incident is resolved.

Service cddirector.io unavailable

Broadcom Continuous Delivery Director experienced an issue where cddirector.io was unavailable on the 27th September, 2020 at 17:40 UTC due to a memory capac...

US2 - Production - AdobeCQ Author not responding

This incident has been resolved. The services were restarted.

Spike in AfDB API call failures

During the problem window, a subset of consumers would not have been able to log into the Netbanking portal as that is integrated with our AfDB server which ...

Spike in Transaction failure with Unavailable status on Secure7

Between 0905 GMT and 1227 GMT on 22 September 2020, Arcot for Issuers - Transaction Manager service experienced a problem where 3D Secure 1.0.2 challenge tra...

APM UI is failing to load intermittently

This incident has been resolved.

AfM service incident - failure to route transactions to Amex Directory Server

Arcot for Merchants service experienced a problem between 05:10 GMT and 08:45 GMT on 19 September 2020, where connectivity errors with the Amex Directory Ser...

Network connectivity issue in NAM region

The previous reported concern with email delivery in the NAM region has been resolved. The service is fully restored and there is no longer an impact to cust...

Spike in Unavailable transactions for 3D Secure 1.0.2 on Secure4 and Secure7

Between 10:08 GMT and 10:41 GMT on 17 September 2020, Transaction Manager service experienced a problem due to which 3D Secure version 1.0.2 transactions req...

Rally users receiving HTTP 520 errors

As of 18:45 UTC the HTTP 520 errors experienced by some customers has been addressed and functionality has been restored. We are currently monitoring the per...

CWP - Agent Issues

The cause of this issue has been addressed and service restored. This incident is resolved.

Tokyo (GJPTK) Data Center Degraded Performance

The Tokyo (GJPTK) data center is fully operational. This incident is resolved.

Tokyo (GJPTK) Data Center Degraded Performance

The Tokyo (GJPTK) data center is fully operational. This incident is resolved.

Reporting Issue - "Report Failed: 500"

We have confirmed that the service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.

Email Delivery Issue in NAM Region

The previous reported concern with email delivery in the NAM region has been resolved. The service is fully restored and there is no longer an impact to cust...

Service cddirector.io unavailable

Broadcom Continuous Delivery Director experienced an issue where cddirector.io was unavailable on the 10th September, 2020 at 11:25 UTC and functionality was...

Adobe CQ Publisher and Author were unavailable

Adobe CQ Publisher and Author were unavailable, this caused select customers issues if custom pages are being used.

DX data processing issues

The DX APM data processing issue is resolved. We apologize for any inconvenience caused.

US Region Outage

This issue appears to be resolved now.

US2 - Production - Portal is unavailable

This is a duplicate incident to "US Region Outage". Closing this one.

US1 - Production - Portal is unavailable

This is a duplicate incident to "US Region Outage". Closing this one.

Spike in Unavailable transactions for 3D Secure 1.0.2 on Secure5

Between 1530 GMT and 1727 GMT on 07 September 2020, Arcot for Issuers service (Transaction Manager) experienced a problem where 3D Secure 1.0.2 challenge tra...

Cloud Console Portal Login Errors

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved

CWA Portal Issue

This incident has been resolved.

Drop in EMV3DS Transaction processing on SecureF Silo

Between 05:47 GMT and 10:20 GMT on 07 September 2020, Transaction Manager was unable to process incoming EMV 3DS transactions from Visa due to configuration ...

Cloud Console Portal Login Errors

We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.

Spike in Unavailable transactions for 3D Secure 1.0.2 on Secure5

Between 19:40 GMT and 20:27 GMT on 05 September 2020, Transaction Manager service experienced a problem due to which 3D Secure version 1.0.2 transactions req...

Spike in Unavailable transactions for 3D Secure 1.0.2 on Secure4

Between 1815 GMT and 1915 GMT on 03 September, Transaction Manager service experienced a problem due to which 3D Secure version 1.0.2 transactions requiring ...

Risk Advice of RFDOWNHANDLE observed across all Transaction Manager Silos

Between 19:43 GMT and 20:00 GMT on 02 September 2020, the Risk Analytics component of Arcot for Issuers was unavailable leading to the service processing tra...

Webhooks not processing correctly.

This incident has been resolved.

Arcot for Merchants unavailable for incoming traffic due to system issue

Arcot for Merchants service experienced a problem between 00:00 GMT and 02:10 GMT on 01 September 2020, where it was unable to receive and process incoming t...