May 2017

2024
Apr
Mar
Feb
Jan
2023
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2022
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2021
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2020
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2019
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2018
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2017
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2016
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2015
Dec
Nov
Oct
Sep
Aug
Jul
Jun
May
Apr
Mar
Feb
Jan
2014
Dec
Nov

27 May 2017

Complete

Ended:

ClientNet Portal Maintenance May 27th

This is a notification to inform you that the Symantec.cloud customer portal (ClientNet) is scheduled to be unavailable from 07:00 to 22:00 UTC Saturday 27th...

View notice →

Complete

Ended:

Message Manager 8/10 Emergency Maintenance

Please be advised that we will be performing an emergency maintenance on our Message Manager instances as per following schedule: Message Manager8 (May 27th ...

View notice →

Resolved

Ended:

Cb Defense - 05 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense - 05 Event Processing affecting our Cb Defense customers. We are working diligently to restore...

View notice →

Resolved

Ended:

Cb Defense - 02 Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense - 02 Event Processing affecting our Cb Defense customers. We are working diligently to restore ...

View notice →
1 Days without incident

25 May 2017

Resolved

Ended:

Email delays for Symantec Email Security.cloud customers in NAM/APJ region

Between 17:41 UTC and 17:56 UTC a small subset of customers in NAM and APJ region provisioned on Cluster 10 US will have experienced email delays of up to 10...

View notice →

Complete

Ended:

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

View notice →

24 May 2017

Complete

Ended:

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

View notice →

Resolved

Ended:

VIP Certificate issuance fails

VIP Manager depends on our MPKI (Managed Private Key Infrastructure) to issue the VIP Certificates. We are currently aware of the issue and are working on re...

View notice →
1 Days without incident

22 May 2017

Resolved

Ended:

Mail Servers listed on SpamCop

Please be aware that we are currently experiencing issues with outbound emails being rejected by a small number of companies who use SpamCop as their DNS Bla...

View notice →

Resolved

Ended:

Symantec.cloud customer portal incident

Since 09:24 UTC, customers have been experiencing issues with Track and Trace feature of the ClientNet customer portal. Our engineering team is aware of the ...

View notice →
2 Days without incident

19 May 2017

Complete

Ended:

AppNeta - New York City Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the New York City, USA location. The planne...

View notice →

18 May 2017

Resolved

Ended:

JAFF Ransomware Protection

Symantec has observed the Necurs botnet sending out the JAFF Ransomware in its latest attacks. We have seen high volume counts of these attacks being blocked...

View notice →

Complete

Ended:

AppNeta - New York City Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the New York City, USA location. The planne...

View notice →
1 Days without incident

16 May 2017

Complete

Ended:

Clientnet Emergency Maintenance

Please be aware that we will be conducting emergency ClientNet maintenance from 12:00 UTC on the 16th May 2017 until 01:00 UTC on the 17th May 2017. There wi...

View notice →

Resolved

Ended:

Cb Defense Event Processing degraded performance

We are currently experiencing a degradation in the Cb Defense Event Processing affecting our Cb Defense customers. We are working diligently to restore the s...

View notice →

15 May 2017

Resolved

Ended:

Blog Update For WannaCry Ransomware

WannaCry Ransomware Clients of the .Cloud product are protected against the known variants of the WannaCry virus that have been circulating since the beginni...

View notice →

14 May 2017

Complete

Ended:

Frankfurt Data Centre Maintenance

Please be advised that between the 12th May 2017 17:00 UTC and the 14th May 2017 06:00 UTC we will be conducting maintenance on our Frankfurt data centre. Du...

View notice →

Complete

Ended:

Email Quarantine Service Maintenance in EMEA

Please be advised that as part of our roll out of Next Generation Quarantine our EMEA spam quarantine facility (Spam Manager 1) will be unavailable between 6...

View notice →
1 Days without incident

12 May 2017

Resolved

Ended:

Symantec blog posting on the WannaCry ransomware attack

Symantec Security Response has published a blog posting regarding the current WannaCry ransomware attack https://www.symantec.com/connect/blogs/what-you-need...

View notice →

Complete

Ended:

Web Infrastructure Maintenance (Tokyo Datacenter)

Please be advised that we will be performing scheduled maintenance on the Web Security.cloud Tokyo infrastructure. This maintenance will begin May 8th 09:00 ...

View notice →

11 May 2017

Complete

Ended:

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

View notice →
1 Days without incident

09 May 2017

Complete

Ended:

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

View notice →

08 May 2017

Resolved

Ended:

Phishing attack impersonated Google Docs

Symantec has observed a phishing attack being sent via an impersonated “Google Docs” webapp. Details of the attack • Messages contained the subject o “XXXX...

View notice →
3 Days without incident

04 May 2017

Resolved

Ended:

Email delays for Symantec Email Security.cloud customers in EU region

As of 04 May at 04:55 UTC, Customer emails being processed via EU Cluster 2 may have noticed delays in sending & receiving emails. Our engineering team i...

View notice →

Complete

Ended:

Appliance Upgrade

A software update for version 9.x appliances will be released on May 3, 2017 between 8pm and 11pm ET. During this time window there may be a gap of up to 15 ...

View notice →

03 May 2017

Complete

Ended:

Emergency Data Center Maintenance (Ashburn Data Center)

Please be advised that we will be performing an emergency maintenance on our Ashburn Data Center starting Wednesday, 3rd May from 09:00 UTC to 13:00 UTC. Du...

View notice →

02 May 2017

Resolved

Ended:

Appliance Upgrade

A software update for version 9.x appliances will be released on May 3, 2017 between 8pm and 11pm ET. During this time window there may be a gap of up to 15 ...

View notice →

01 May 2017

Resolved

Ended:

Connectivity Issue with few NAM Email Servers

Between 20:06 UTC 30/04/2017 and 08:43 UTC 01/05/2017 a small subset of customers provisioned on NAM email infrastructure may have experienced outbound conne...

View notice →

Resolved

Ended:

Ashburn Data Center Extended Maintenance Window

Please be advised that our scheduled maintenance for Ashburn Data center is still running and as a result following items are currently impacted due to site ...

View notice →