February 2019

New Enrollments of IOS and Android Devices

On February 28, 2019, 23:59 UTC, WSS Mobility (iOS Legacy, Android Legacy), and WSS-SEP Mobility (iOS), were unsuccessful enrolling new devices. During this ...

Cloud Console Portal Login Slowness

We have remediated the underlying cause for the portal slowness and login errors. The service is fully restored. This incident is now resolved.

Portal Login Slowness

We have remediated the underlying cause for the portal slowness and login errors. The service is fully restored. This incident is now resolved.

Portal Login Slowness

We have remediated the underlying cause for the portal slowness and login errors. The service is fully restored. This incident is now resolved.

AppNeta - South Africa, Johannesburg Global Monitoring Point Disruption

The issue with Global Monitoring Points in Africa, Johannesburg was caused by routing issues with our provider. This has now been resolved. We are continuing...

Chennai Data Center Unavailable

On February 25, 2019, between 10:21 UTC and 10:26 UTC, customer connections to the Chennai data center may have experienced disconnections from the service a...

Shanghai Data Center Latency

Shanghai data center is fully operational. This incident is resolved.

Montreal Data Center Unavailable

On February 21, 2019, between 11:19 UTC and 11:30 UTC, customer connections to the Montreal data center may have experienced disconnections from the service ...

Madrid Data Center Unavailable

On February 19, 2019, between 09:41 UTC and 09:45 UTC, customer connections to the Madrid data center may have experienced decreased performance or disconnec...

Shanghai Data Center Latency

Shanghai data center is fully operational. This incident is resolved.

Seoul, Taipei and Osaka Data Center Intermittent Connectivity

We have not seen recurrence of latency issues and the service via Seoul, Osaka and Taipei data centers is fully operational. This incident is resolved.

AppNeta - IN, New Delhi Global Monitoring Point Maintenance

All services at our site IN, New Delhi have been restored. Reason for outage: Routing issue due to broken path Duration of customer impact: 9m 53s

Shanghai Data Center Degraded Performance

We have resolved the previously reported concern with the Shanghai data center.

Emergency Maintenance

We have completed our emergency portal maintenance. All provisioning delays have been cleared.

Emergency Portal Maintenance

Maintenance has been completed for the majority of customers and those accounts are now fully functional. We are still working to restore a small subset of c...

Mumbai Data Center Unavailable

On February 8, 2019, between 06:42 UTC and 06:47 UTC, customer connections to the Mumbai data center may have experienced disconnections from the service and...

Chennai Data Center Unavailable

On February 6, 2019, between 09:16 UTC and 09:20 UTC, customer connections to the Chennai data center may have experienced disconnections from the service an...

Oslo Data Center Unavailable

On February 6, 2019, between 11:09 UTC and 11:13 UTC, customer connections to the Oslo data center may have experienced disconnections from the service and w...

Tokyo Data Center Unavailable

On February 6, 2019, between 07:03 UTC and 07:09 UTC, customer connections to the Tokyo data center may have experienced disconnections from the service and ...

Sao Paulo Data Center Degraded Performance

The carrier has addressed the issue and services have been restored. This incident is now resolved.

AppNeta - IE, Dublin Global Monitoring Point Disruption

This incident has been resolved.

Madrid Data Center Unavailable

On February 5, 2019, between 11:02 UTC and 11:33 UTC, customer connections to the Madrid data center may have experienced disconnections from the service and...

Helsinki Data Center Unavailable

On February 5, 2019, between 11:18 UTC and 11:24 UTC, customer connections to the Helsinki data center may have experienced disconnections from the service a...

Johannesburg Data Center Unavailable

On February 5, 2019, between 11:20 UTC and 11:24: UTC, customer connections to the Johannesburg data center may have experienced disconnections from the serv...

Tel Aviv Data Center Unavailable

The disruption in the Tel Aviv data center was remediated at 10:09 UTC. The availability of the data center has been restored. This incident is now resolved.

New Zealand Data Center Degraded Performace

On February 5, 2019, between 01:40 UTC and 01:55 UTC, customer connections to the New Zealand data center may have experienced degraded performance. This iss...

Dallas Data Center Degraded Performance

We have confirmed the services are fully restored. This incident is now resolved.

Munich Data Center Unavailable

On February 3, 2019, between 11:44 UTC and 12:50 UTC, customer connections to the Munich data center may have experienced disconnections from the service and...

Emergency Portal Maintenance

Maintenance has been completed for the majority of customers and those accounts are now fully functional. We are still working to restore a small subset of c...

Emergency Portal Maintenance

Maintenance has been completed for the majority of customers and those accounts are now fully functional. We are still working to restore a small subset of c...

Email Delays

The previous reported concern with email delays has been resolved. The service is fully restored and there is no longer an impact to customers. This incident...